German - Customer Service Advisor (Fully Remote)

Act as the first point of contact for customers, assisting with a wide range of inquiries. Engage with customers via live chat, phone, email, and social media. Work towards achievable department targets while maintaining high quality. Key Responsibilities: Handle customer queries regarding product advice and general service. Collaborate with team members and other departments to enhance service. Utilise ongoing training to deepen product knowledge. Requirements: Strong written and verbal communication skills in both English and German. Willingness to learn and develop new skills. Professional, friendly, and hard-working with a commitment to core values. 25 days' annual leave plus bank holidays, birthday off, option to buy up to 3 additional days. Enhanced maternity and paternity pay, plus up to 10 days' compassionate leave. Access to in-house GP, CBT therapist, dentist, physiotherapist, and 24/7 Bupa Employee Assistance Programme. THG Ingenuity is a fully integrated digital commerce ecosystem, partnering with globally recognized brands like Coca-Cola and Nestle. They operate a large-scale tech platform and emphasize a diverse, inclusive culture with a focus on performance and employee well-being. #J-18808-Ljbffr