To support a growing collection team, the full-time Georgia Licensed Collection Representative will handle high-volume inbound and outbound calls, negotiate payment arrangements for past-due medical balances, and consistently meet performance metrics while working remotely. Key responsibilities Negotiate payment arrangements that align with consumer needs and company goals Maintain accurate documentation and ensure compliance with relevant laws and standards Build trust with consumers through active listening and effective communication Required qualifications High School Diploma or equivalent (GED) required Willingness to obtain Professional Collections Specialist (PCS) certification within one year of hire Ability to navigate multiple computer applications and databases simultaneously Reliable and responsible with a strong commitment to punctuality Successful completion of a company collector training program