Gene by Gene, Ltd. is seeking a highly dedicated FamilyTree DNA Customer Service Manager to lead our support operations and elevate the customer experience.
You will drive accountability, implement data-driven decisions, and oversee staffing, training, and key performance indicators across multiple teams. You will optimize customer journeys, support group events, and responsibly integrate AI to enhance outcomes, ensuring trust and long-term loyalty while coordinating with cross-functional
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This position is listed as full time and onsite.