Genesys DeveloperLocation: Almonesson, NJ (Remote)4+ years of hands-on experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using ArchitectProven capability in IVR design and end-to-end call flow development, including secure flows and AI/bot integrationsStrong hands-on experience across Genesys Cloud CX components, including:-IVR, Call Routing, CTI, Agent Desktop-AI & Bots, Dialers, Live Chat, Workforce Management (WFM)-Omnichannel configuration and orchestration-Genesys AI services such as IVA and Agentic AIDemonstrated experience in migrating legacy or on-premise contact centers to Genesys Cloud CXSolid experience with Genesys APIs and integrations with third-party systems and CRMs (e.g., Salesforce)Strong understanding of RESTful and SOAP APIs, including JSON and XML payload handlingHands-on experience in Genesys Cloud enablement, configuration, customization, and operational supportAbility to design, develop, and deliver IVR solutions and conversational bots using:Genesys Dialog Engine, Third-party bot platforms such as Google Dialog flow and Amazon LexRequires strong analytical, organizational, and problem-solving skills.Strong communication skills, both verbal and written.Must be able to meet deadlines.Ability to set and maintain high quality work standards.Frequently contributes to the development of new theories and methods.