Genesys Contact Center Reporting Analyst - 100% RemoteWe are seeking a Reporting Analyst with advanced knowledge of Genesys Cloud CX reports and dashboards. The ideal candidate will have experience in designing and developing Tableau or PowerBI solutions, with a strong background in contact center reporting concepts, as well as expertise in big data, noSQL, and SQL data query/extraction coding. Required 5 to 7 years of experience resource.Key Responsibilities:Develop and manage native Genesys Cloud CX reports and dashboards.Design and develop reporting solutions using Tableau and/or PowerBI.Conduct data query/extraction coding using big data, noSQL, and SQL technologies.Collaborate with various teams to ensure reporting solutions meet business requirements.Required Qualifications:Experience: Advanced knowledge of Contact Center Reporting and dashboards, including Genesys Cloud CX.Skills: Proficient in Tableau and/or PowerBI design and development.Technical Skills: Experience with big data, noSQL, SQL data query/extraction coding.Preferred Qualifications:Experience in developing complex reporting solutions for large data sets.
Genesys Contact Center Reporting Analyst - 100% Remote in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.