Genesys Cloud CX Trainer

To support a large-scale enterprise migration and transformation program, the contract Genesys Cloud CX Trainer will deliver hands-on, scenario-based training to end users across multiple business units, utilizing both live and virtual sessions. Key responsibilities Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units Facilitate live and virtual training sessions focused on guided practice and real-world scenarios Track attendance, participant feedback, and overall training progress while reporting status to the OCM/Program Lead Required qualifications 3+ years of experience delivering end-user training on enterprise software and CX platforms Proven experience delivering interactive, scenario-based training using adult-learning principles Experience developing or delivering SCORM/LMS-based training content; familiarity with Articulate Storyline is a plus WFM platform training experience, including forecasting, scheduling, and real-time adherence, is strongly preferred Strong organizational and stakeholder coordination skills, with the ability to manage multiple concurrent training workstreams