General Office Assistant

Flood Medics General Office AssistantFlood Medics is seeking a reliable and customer-focused General Office Assistant to join our team in Charlotte, NC. As the first point of contact for customers experiencing water damage emergencies, you'll play a critical role in delivering exceptional service while helping coordinate restoration efforts.This position is ideal for someone who thrives in a fast-paced environment, enjoys helping people during stressful situations, and excels at multitasking. You'll support daily office operations, coordinate technician schedules, communicate with customers, and help keep our restoration projects running smoothly.Location: Charlotte, NC Work Location: In-Person Schedule: Monday - Friday 9am - 5pm (some Saturdays on rotation) Pay Rate: $18.00 - $24.00 per hour Employment Type: Full-TimeWeekdays: Approximately 9:00 AM – 5:00 PM EST Saturdays (On-Rotation): Approximately 8:00 AM – 4:00 PM ESTCustomer Service & CommunicationAnswer incoming calls professionally, including emergency service requests.Gather information regarding water damage incidents and provide reassurance to customers.Follow up with customers via phone, email, and text regarding job status and scheduling.Serve as a primary point of contact for customers, insurance representatives, and vendors.Scheduling & CoordinationCoordinate mitigation crews, technicians, and restoration appointments.Manage scheduling to ensure efficient response times and resource utilization.Maintain job logs and scheduling records accurately.Administrative SupportPerform data entry, filing, scanning, and document management.Prepare job packets and assist with office documentation.Handle incoming and outgoing mail, emails, and correspondence.Maintain office organization and support team members as needed.