EōS Fitness General Manager
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Responsibilities
- Hire, train, schedule, and supervise staff members, including Assistant General Managers and Fitness Consultants.
- Communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles.
- Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign‑ups.
- Provide constructive feedback to staff members on performance, using clear and specific language to highlight strengths and improvement areas.
- Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
- Engage with members in a friendly and approachable manner, actively listening to their needs and concerns and providing clear and helpful responses.
- Maintain compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
- Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
- In emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.
Qualifications
- 2 years of sales management experience.
- 3–4 years of customer service experience.
- Prior experience or strong interest in the fitness industry.
- Strong verbal and written communication skills for interacting with employees, management, and vendors.
- Excellent relationship building and influencing skills with people at all levels and in all functions.
- Strong detail orientation; systematic and thorough approach to problem solving; good time management, organization, and record‑keeping skills.
- Excellent MS Office skills.
- Someone who embraces our Core Values.
Requirements
- Must successfully pass a background check.
- CPR certification required within 30 days of hire.
- Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
- Ability to access and operate the Company computer system including preparing documents, entering data, reading reports, and using email.
- Ability to bend routinely and repetitively to lift more than 40 lbs.
Benefits And Perks
- A highly energetic and collaborative team.
- A management team that cares about your professional development.
- Free membership for you and plus one family member.
- Discounted Personal Training, and merchandise – including supplements.
- Employee referral program.
- Daily Pay offered – access your funds before payday.
- Competitive pay plus vacation, holiday, and sick pay.
- Group Health, dental, vision, Supplemental Life, Employee Assistant Program and pet insurance.
- 401(k) with company matching.
- Personal education growth options with Sophia Learning.
- Based on eligibility of tenure and full‑time vs. part‑time employment.
California Pay Range: $68,640—$115,004 USD
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
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