General Manager

Join to apply for the General Manager role at Swickard Auto Group .

This is a general application for candidates willing to relocate if necessary based on position availability.

The General Manager is responsible for overseeing all aspects of a dealership's operations, ensuring profitability, customer satisfaction, and compliance with industry standards. This role requires strong leadership, business acumen, and a deep understanding of the automotive industry.

Responsibilities

• Financial Performance: Develop and implement annual business plans and budgets. Monitor and analyze financial performance, including sales & service, profit margins, and expenses. Implement cost-saving measures and strategies to improve profitability.

• Sales Operations: Set and achieve sales goals for new and used vehicles. Oversee the sales team, providing training, coaching, and motivation. Manage inventory levels to optimize sales and minimize costs.

• Customer Service: Ensure exceptional customer satisfaction throughout the entire sales and service process. Resolve customer complaints and address issues promptly. Implement customer loyalty programs and initiatives.

• Human Management: Develop and maintain a positive work environment. Manage employee performance and address disciplinary issues. Recruit, train, and manage a high-performing team.

• Compliance: Ensure compliance with all applicable laws, regulations, and industry standards. Maintain accurate records and documentation. Manage relationships with manufacturers and suppliers.

• Marketing and Branding: In conjunction with the marketing team, develop and implement effective marketing strategies to attract new customers.

• Qualifications: Demonstrates a high “HQ” (Hospitality Quotient) including kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. Education: Bachelor's degree in business administration or a related field. Experience: 5+ years as a General Sales Manager or 3+ years as a General Manager at a franchise dealership with a successful track record. Strong dealership operations knowledge, financial management skills, sales leadership expertise, customer service focus, F&I understanding, team leadership abilities, regulatory compliance knowledge, technology proficiency, and a valid driver’s license with a clean record. Certifications in automotive management or sales are a plus.

Physical Requirements

• Sitting: Majority of workday at desk using computer and phone.
• Standing and walking around the dealership or attending meetings.
• Reaching and bending for files, supplies, or equipment.
• Lifting or moving documents, supplies, or equipment occasionally.

Benefits of Working at Swickard

• Career growth opportunities and ongoing training.
• Support for personal and professional development.
• Equal Opportunity Employer promoting diversity and inclusion.

Competitive Benefits Package

• Insurance options including medical, dental, vision, life, and pet insurance.
• Optional disability coverage.
• 401(k) plan, paid holidays, PTO.

About Us

• Founded in 2014 by Jeff Swickard in Wilsonville, OR.
• A hospitality company that sells cars, parts, and services.
• Team-oriented culture aiming to be customers’ and employees’ favorite.
• Leader in highline brands like Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• Ranked among the fastest-growing dealership groups in the US by Automotive News.

We are revolutionizing the car-buying experience through exceptional hospitality. Join us if you are passionate about this mission!

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Motor Vehicle Manufacturing

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