Description
At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply passionate about delivering exceptional guest experiences while creating an environment where our associates can thrive. We believe our people are the heart of our success, and we are committed to fostering a culture where associates feel valued, supported, and inspired to grow.
About The Opportunity
This is more than a traditional General Manager role-it is an opportunity to lead one of Mississippi's premier full-service hotels while continuing to build upon its reputation for exceptional service, operational excellence, and financial performance. Located in the heart of downtown Jackson, The Westin Jackson features 203 beautifully appointed guestrooms and suites, nearly 12,000 square feet of flexible meeting and event space, an elegant ballroom and breakout rooms, the acclaimed Estelle Southern Table restaurant and Soul Spa. The hotel serves business travelers, leisure guests, weddings, and corporate and social events while providing the elevated wellness experience synonymous with the Westin brand.
What We Offer
- Competitive executive compensation package
- Operational incentive plan eligibility
- Comprehensive benefits for eligible associates and family members
- 401(k) program with company match
- Travel discounts at Crescent-managed properties throughout North America
- Career growth opportunities with a leading hospitality management company
Key Responsibilities
- Lead all aspects of hotel operations with a strong focus on guest satisfaction, service excellence, profitability, and associate engagement.
- Create and maintain a guest-centric culture that inspires associates to consistently deliver exceptional hospitality experiences aligned with Westin brand standards.
- Drive financial performance through strategic planning, budgeting, forecasting, revenue optimization, and expense management.
- Analyze operational and financial reporting to identify opportunities and implement strategies that maximize profitability, RevPAR, market share, and overall hotel performance.
- Partner closely with Sales, Marketing, Revenue Management, Catering, and Food & Beverage leaders to strengthen the hotel's positioning and drive commercial performance across all market segments.
- Recruit, develop, mentor, and lead a high-performing executive and departmental leadership team.
- Foster a collaborative and service-driven culture focused on accountability, communication, innovation, and continuous improvement.
- Maintain strong visibility throughout the hotel while ensuring exceptional product quality, cleanliness, and execution of Marriott brand standards.
- Maximize the performance of the hotel's meeting and event space by partnering with the commercial team to drive group, catering, and banquet revenue while delivering memorable guest experiences.
- Build strong relationships within the local community and represent the hotel positively with ownership, Marriott, guests, business partners, civic organizations, and industry associations.
- Partner closely with Human Resources to support associate relations, talent development, succession planning, and compliance with company policies and procedures.
- Travel periodically for corporate meetings, leadership initiatives, Marriott brand meetings, and industry events.
Qualifications
- Minimum of five (5) years of experience as a General Manager within a full-service hotel environment.
- Proven success leading an upscale or luxury hotel operation required.
- Marriott Full-service Brand Experience Strongly Preferred.
- Experience overseeing hotels with significant group, catering, and banquet operations preferred.
- Strong commercial acumen with demonstrated success driving revenue performance, market share, and operational excellence.
- Exceptional leadership, communication, coaching, and team development skills.
- Strong understanding of hotel financials, budgeting, forecasting, capital planning, and P&L management.
- Proven ability to build relationships with ownership groups, brand partners, and local community leaders.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
EOE/AA/Disabled/Veterans Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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