General Manager

Job DetailsJob Location: CT - Westbrook, CT 06498Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $125,000.00 - $165,000.00 Salary/yearTravel Percentage: NegligibleJob Category: Hospitality - Hotel

Water’s Edge Resort and Spa is seeking an accomplished General Manager to lead resort operations, inspire high-performing teams, and deliver exceptional guest experiences. The ideal candidate is a hands‑on hospitality leader with a passion for luxury service, team development, and driving strong operational and financial results.

Key Responsibilities

• Oversee day-to-day operations of the hotel, ensuring all departments are functioning smoothly
• Set and implement policies and procedures for the hotel
• Monitor the quality of the hotel’s services and amenities, and initiate improvements as needed
• Develop and implement marketing strategies to promote the hotel and its services
• Support ownership with strategic planning, operational initiatives, projects, renovations, and property improvements
• Develop and monitor budgets, financial controls, and performance objectives
• Lead, train, and hold team members accountable while fostering a professional workplace
• Build strong relationships with Vacation Club Members and participate in HOA meetings
• Resolve customer concerns in a timely and professional manner
• Ensure compliance with health, safety, and security requirements
• Stay current on hospitality trends and identify opportunities to enhance the guest experience and property performance
• Support resort-wide events and operations as needed

Qualifications

• 5+ years of full-service hotel operations management experience, including Food & Beverage knowledge
• Demonstrated experience with budgeting, financial controls, and P&L management
• Luxury/upscale resort experience strongly preferred
• Knowledge of hotel operations, including marketing, housekeeping, and guest relations
• Strong communication and organizational skills
• Proficiency with standard business software, including spreadsheets and word processing
• Ability to work effectively in a fast-paced environment and meet operational deadlines
• Bachelor’s degree in hospitality or related field preferred
• Must be able to meet the physical requirements of the position, including prolonged standing/walking and lifting up to 50 lbs.

Benefits

• Medical, Dental, Vision and Group Life Insurance
• Paid Time Off
• 401(k) with Employer Contribution Eligibility
• Employee Discounts
• Employee Meals