General Manager

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Oversees the daily operations for a food management account. Responsible for overseeing financial and culinary accountability of the account. Manages Chef/Managers, Food Service Directors and Food Service Manager Personnel and oversees all safety and sanitation as it pertains to the account and reflects high standards.

Essential Duties and Responsibilities

• Demonstrates commitment to vision, values and missions through actions on a daily basis.
• Manage staff to include selection, work allocation, training, coaching and mentoring, problem resolution, performance evaluation and feedback, and corrective action.
• Oversee that the chef/managers consistently maintain high food quality and service levels in accordance with standards.
• Lead by example and maintain a professional and reputable work environment by enforcing policy and best practices that brings out a positive employment brand.
• Interact with clients on a daily basis and maintain excellent client relationships through open and honest dialogue.
• Stay abreast of the competition by analyzing quarterly market analysis and consistent research of menu trends.
• Provide financial expertise in overseeing management of Food, Labor and Direct costs.
• Educate client with monthly meetings with transparent financials. Identify and mentor next level personnel to grow with company and develop career paths, including training schedules.
• Hold managers accountable for food, labor and direct cost controls and control expenditures for the account.
• Manage account’s marketing strategy programs to increase sales growth.
• Manage accountability of staff using goal setting and performance management processes.
• Manage costs on all recipes.
• Oversee and accountability of all purchases and inventory levels.
• Oversee all menus.
• Work in conjunction with the Chef/Manager, Food Service Director and Food Service Manager to anticipate trends and roll out new concepts and ideas.
• Maintain high standards by managing customer service and exceed our client’s expectations through delicious food and gracious hospitality.
• Motivate management to consistently thrive to keep the account(s) fresh and exciting.
• Maintain account in compliance with SOP standards and HACCP standards.
• Follow HACCP guidelines to ensure safe food practices.
• Follow all policies and food safety guidelines.

Job Requirements/Specifications

Education and Experience:

• Bachelor’s degree or equivalent work experience.
• Minimum five years of food service management.
• Extensive experience in the food service industry including a vast knowledge of establishing client relations and maintaining long term client relationships.
• Exemplary leadership skills.
• Expertise of the P&L impact and accounting practices.
• Experience with cost controls, sanitation and safety is required.
• Strong communication and client management skills.
• Solid knowledge of financials.
• Proficient in MS Office.
• Responsible for meeting and maintaining state and local certification requirements (Food Service Manager).

Required:

• Bachelor’s degree or equivalent work experience.
• Minimum three years of culinary and management experience.
• Strong management and client relations skills.
• Solid knowledge of financials.
• Proficient in MS Office.
• Responsible for meeting and maintaining state and local certification requirements (Food Service Manager).

Essential Qualifications:

• While performing the duties of this job, the team members is regularly required to talk and hear.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to remaining seated for periods of time to perform computer-based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.).
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms.
• Occasionally lift and/or move up to 20-25 pounds.
• Exposure to odors, noise, heat, steam, in/out walk-in freezer, cleaning chemicals and detergent.
• Fine hand manipulation (keyboarding and knife skills).

The work environment characteristics described here are representative of those team member encounters while performing the essential functions of this job.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, General Business, and Business Development

• Industries

  Food and Beverage Services, Food and Beverage Retail, and Accommodation and Food Services

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Inferred from the description for this job

Medical insurance

401(k)

Vision insurance

Tuition assistance

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