General Manager – Hotel Madera
Oversee comprehensive property operations, financial management, and team leadership at Hotel Madera; strategically drive revenue growth and cost‑control measures while maintaining top‑tier guest satisfaction metrics.
Responsibilities
Leadership
- Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
- Set clear expectations and provide guidance necessary to achieve exceptional performance.
Guest Experience
- Ensure highest level of guest satisfaction by overseeing implementation of service standards, personalized experiences, and swift resolution of any issues.
- Continuously seek opportunities to enhance guest interactions and exceed expectations.
Financial Performance
- Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
- Monitor financial performance through regular analysis and implement corrective actions as needed.
Operational Excellence
- Maintain seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
- Implement best practices to uphold quality and safety standards.
Employee Development
- Foster culture of continuous learning and professional development, empowering team members to excel and advance within the organization.
Qualifications
- Associate or Bachelor’s degree in Business, Hospitality or related field.
- Previous hotel management experience required.
Benefits
- Medical, Dental & Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance & Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
- Occasional travel required.