Tommy's Express is looking for a General Manager to help lead the team in our new location in Warrensburg, MO! We're seeking a candidate to help deliver the ultimate car washing experience to our guests! Join the Tommy's Express team and help lead a group of high energy, friendly people who are driven and customer focused. If you love providing and creating a stellar guest experience, are confident with technology and have prior experience leading an operations or retail team, you will love Tommy's Express!
Key Responsibilities
- Ensure a consistently great customer experience for all guests and the highest wash quality
- Manage and oversee day‑to‑day operations and align practices to the company's vision, principles, and policies
- Inspire others and build a dynamic, strong team through effective interviewing, hiring, coaching, supervising, scheduling, and evaluating of associates and assistant managers
- Maintain a beautiful, clean, operational, and orderly carwash facility and property
- Maintain accurate and up‑to‑date records related to operations, human resources, preventative maintenance, and inventory; collect and enter data and photo/video documentation into a computer system
- Ensure a safe work environment
- Build positive relationships with community partners
- Make good decisions to resolve issues quickly and appropriately
- Perform other operations, maintenance and carwash site care duties, as requested
Qualifications & Skills
- At least 2+ years of successful management experience in the in the service industry, retail and/or other customer-focused industry
- Confidence and desire to work with people to inspire team member development, grow club memberships, and solve problems
- Goal‑orientation, a strong work ethic, and ability to multi‑task and prioritize goals and tasks
- Comfort with technology and ability to quickly learn a point‑of‑sale system and a variety of applications on both Apple and PC devices
- Experience in operating a variety of equipment and tools and willingness to learn new mechanical skills
- Ability to maintain clear and transparent communication, both verbally and in writing
- Willingness to abide by our uniform appearance standards and consent to a background check
- Availability to work a flexible schedule based upon project and training requirements
- Willingness to travel periodically (up to 10%)
- Valid driver's license required
- The position will start in our Overland Park, KS location and transition to the new location in Warrensburg, MO
Benefits
- Monthly bonuses based on Site Performance
- Health, dental, vision, and life insurance
- 401K retirement plan with matching contributions
- Education bonus program
- Free carwashes
- PTO
Other
- This is a year‑round position (winter is our busy season!); open 362 days/year
This position is contingent upon successfully passing a background check and drug test.
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