General Manager

Essential Duties and Responsibilities

• Build expertise in every phase of TheKey operations: client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing.
• Responsible for the location’s financial performance, growth, and profitability.
• Lead a cross‑functional team supporting clients and caregivers; ensuring that departments deliver quality care to clients.
• Create and sustain relationships with key partners to build brand awareness and generate new clients for TheKey.
• Respond to new inquiries and perform assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into TheKey clients.
• Improve client retention by implementing strong processes and oversight to ensure strong relationships with clients, including regular visits and re‑assessments, family & POA communications, and regular client interaction to ensure ongoing satisfaction.
• Oversee day‑to‑day operations in the assigned location(s).
• Contribute to strategic plans, roadmaps, and goals for the assigned market, as well as potential additional territories.
• Understand local competitors and industry professionals to lead competitive landscape and identify high‑potential talent.
• Lead or support recruitment, training, and development of new team members.
• Provide after‑hours support for partners, prospective and current clients (including evenings and weekends).
• Assist the billing team to keep client accounts up‑to‑date and communicate with families and/or financial managers for collections issues.
• Perform additional duties and responsibilities as assigned.

Required Skills, Education, and Certifications

• Bachelor’s Degree in gerontology, health care, social work, or related profession from an accredited university desired; or equivalent experience.
• Five to seven years of leadership experience in health care, elder care, social work, or related industry.
• Strong understanding of budget management and financial monitoring.
• Demonstrated leadership skills, including goal setting, training, and mentorship.
• Proven track record of successfully leading and motivating diverse teams.
• Multitasker and critical thinker with strong analytical skills.
• Exceptional interpersonal and communication skills, including writing, speaking, and active listening.
• Salary starting at $121,000 + bonus.

Physical Requirements

• Ability to travel to client homes and other locations approximately 25% of the time.
• Ability to sit, stand, and walk for prolonged periods of time throughout the workday.
• Ability to use standard office equipment.

Benefits for Full‑Time Employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO
• Plan for Non‑Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

Equal Opportunity Employer

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. California Residents Only: In accordance with Article 2 of the California Health and Safety Code – California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non‑exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.