General Manager

We are looking for excellent General Manager candidates to join our management team. The primary role of the Wingstop General Manager is to work in tandem with the District Manager to oversee the daily operations of the store, provide exceptional customer service and proactively manage the front‑and‑back‑of‑house team. The ideal candidate is focused on excellent customer service and operational results. They have demonstrated restaurant leadership experience and have a passion for growing the business and developing their team.

Qualifications / Education / Experience

• Minimum of 2 years of previous food service or restaurant supervisory experience.
• Food Handler Certification required. Can be obtained during onboarding training.
• Experience using a computer and register (POS) system.
• Available to work flexible hours that may include mornings, evenings, weekends, late nights and/or holidays.
• Spanish speaking a plus.

Summary Of Key Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop.
• Responsible for recruiting, selecting, orienting, training, assigning, and scheduling team members, in partnership with the District Manager.
• Works with the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members with professional maturity. Communicates job expectations to staff; plans, monitors, and reviews performance; reviews compensation actions; enforces policies and procedures.
• Communicates in a timely and effective manner with the District Manager about operational and HR issues.
• Performs regular restaurant inspections to ensure the team and restaurant meet standards.
• Maintains a calm demeanor during high‑volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
• Tracks inventory and ensures accurate record keeping.
• Identifies and resolves issues with food preparation. Helps team handle customer service issues with grace, courtesy, and the goal of cultivating happy, returning customers.
• Maintains a safe, secure, and healthy facility by establishing, following, and enforcing sanitation standards; proper safety procedures; injury reporting; equipment maintenance; compliance with health and legal regulations; maintaining security systems.
• Accomplishes company goals by accepting ownership of new and different responsibilities; explores opportunities to add value.
• Meets restaurant operating policies and standards, including providing quality food, cash handling, safety, and security, with or without reasonable accommodation.
• Maintains operational standards and requirements in the restaurant; identifies and communicates maintenance problems to Facilities; ensures all facilities meet Wingstop’s company standards; communicates between General Manager, District Manager, and all team members.
• Uses company‑provided tools to coach, mentor, and develop team members; leverages the support of the Restaurant Support Center; ensures all risk‑management issues follow company standards.
• Strong business acumen and ability to drive results through team collaboration to achieve store metrics.

Required Knowledge, Skills and Abilities

• Guest service mentality with a genuine desire to serve guests.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Ongoing learner; exhibits insatiable curiosity and interest in self‑improvement.
• Ability to measure performance, subjectively and objectively.
• Cultivates an attractive culture within the restaurant.
• Handles numerous job duties essential to running a restaurant.
• Competent in key areas: labor management, store operations, and guest relations.
• Superior leadership, organizational and time‑management skills.
• Confident and professional demeanor. Inspires trust, models best practices, and cultivates morale and teamwork among team members.
• Proactive problem‑solver and decision‑maker.
• Thoroughly understands the importance of good hygiene and food‑handling practices.
• Can lift and carry, push, or pull heavy objects up to 50 pounds, with or without reasonable accommodation.
• Can stand for long periods of time and work in a fast‑paced environment.

Benefits

• Medical, Rx, dental and vision insurance packages for full‑time employees.
• Life insurance (company provided) – $25k with election of health benefits.
• 401(k) – 4% match, 100% at 90 days.
• PTO.
• Cell phone reimbursement.

Hourly job | Compensation Range: $26.00‑$30.00 per hour (DOE and location). Includes base hourly rate, quarterly bonus, health benefits, sick time, vacation time, 401(k), free meals. WINGSTOP – FWS is an independent owned and operated franchisee. Equal Opportunity Employer.