General Manager

Skills : Restaurant Management, Team Leadership & Development, Foodservice Operations, Guest Experience/Customer Service, Financial & Cash Management

About Company / Opportunity

An innovative, fast-growing fast-casual restaurant brand headquartered in the Northeast is redefining the dining experience with a focus on fresh, made-to-order meals, exceptional hospitality, and a people-first culture. Built on quality ingredients, operational excellence, and continuous improvement, the company has established a strong regional presence and is expanding rapidly. Its culture emphasizes teamwork, accountability, personal growth, and developing future leaders, creating significant opportunities for career advancement within a high-performance environment.

The General Manager is responsible for the overall leadership and performance of a high-volume restaurant, driving operational excellence, financial results, and an outstanding guest experience. This role oversees all aspects of the business, including P&L management, staffing, recruiting, training, employee development, food quality, safety, labor, and inventory. The General Manager leads by example, builds and develops high-performing teams, coaches managers for future growth, and ensures consistent execution of operational standards while fostering a positive, guest-focused culture. Success in this role requires a hands-on leader who thrives in a fast-paced environment, develops talent, and delivers strong financial and operational performance.

Role & Responsibilities

• Hold primary responsibility for leading honeygrow restaurant operations through understanding and enforcing all policies, procedures, standards, guidelines, training programs and cultural points.
• Demonstrate integrity, honesty, knowledge, and the ability to exceed expectations of guests and team members alike while promoting the culture, values, and mission of honeygrow.
• Ensure the team consists of top performers empowered to achieve hg standards.
• Set a positive example for the team by leading from the front when necessary and maintaining a model honeygrow demeanor.
• Fully comprehend and be able to perform every station in the restaurant and be trained on all functions through the General Manager level.
• Consistently recruit, onboard, and conduct initial station training of all restaurant employees.
• Supervise cash management and ensure accountability for all cash handling practices and administration.
• Oversee the consistent and frequent training progression of all employees.
• Facilitate and coordinate weekly manager meetings using company provided meeting agenda template.
• Ensure that the facility is always in best of class condition by active management of hg’s restaurant-level preventative maintenance plan.
• Maintain a task calendar to assure all management level assignments and duties are being completed in a timely manner.
• Conduct regular one-on-ones with all restaurant employees.
• Represent the highest of honeygrow standards when communicating with guests in any way and respond to all guest complaints or inquiries within the required timeline.
• Ensure all food quality standards and processes are always being met.
• Ensure that we deliver a fantastic guest experience executing our hg Engine efficiently with every guest on every shift. Our hg Engine is comprised of speed, accuracy, cleanliness, superior product, and hospitality.
• Hold regular manager meetings to discuss restaurant’s financials, hg engine execution, team member performance and development, and restaurant/team goals.
• Administer proper payroll procedures and ensure delivery of accurate weekly payroll reports
• Hold accountability for all P&L results of the restaurant.
• Successfully communicate all hg Restaurant Support Center (RSC) company-wide updates, policies, notes, career opportunities, news, and events to all restaurant employees.
• Confirm forecasting tool accuracy daily.
• Actively coach and develop the Assistant General Manager and Service Managers.

Requirements

• Must be at least 18 years of age.
• Must be able to meet the scheduling needs of the restaurant.
• ServSafe Certification preferred.
• Minimum three years of strong food prep and line experience.
• Minimum three years of management experience in fast casual, or similar restaurant environment preferred.
• Strong leadership skills, with the ability to train, develop, coach and mentor others.

Physical Requirements

• Must be able to stand and walk for extended periods.
• Must be able to lift and carry up to 50 pounds.
• Must possess close vision, distance vision, and peripheral vision.
• Must be able to frequently bend, stoop, and reach.
• Must have dexterity to handle kitchen equipment.
• Must be comfortable working near open flames.
• Must be able to work in a fast-paced environment with hot and cold areas.
• Must be able to work in tight spaces.
• Must be able to work and communicate effectively in an environment with high noise-levels.
• Paid Time Off: Enjoy earned paid time off and one week of sick time granted annually.
• Holiday Closures: Closed on Thanksgiving, Christmas, New Year’s Day, Memorial Day, Fourth of July, and Labor Day.
• Financial Wellness: 401(k) with company match and free financial wellness counseling
• Insurance: Medical, Dental, Vision, FSA, Commuter Benefits, Pet Insurance, Life Insurance, and Short-Term Disability Insurance for qualifying employees.
• Rewards: Achieve your work goals and get gift cards to popular retailers.
• Wellness, Perks, & Discounts: Health resources and exclusive savings on entertainment, shopping, and hotels.
• Meal Benefits: Free shift meals and discounts on meals and drinks on your days off.
• Competitive Pay: Earn competitive wages, with instant access to your earnings via DailyPay.
• Performance Reviews: Annual performance reviews with merit increases for qualifying employees.
• Referral Bonus: Earn up to $500 for referring a friend.
• Anniversary Gifts: Celebrate your work anniversaries with special gifts.
• Career Growth: Opportunities for advancement and training in culinary and hospitality.