Summary
The General Manager is the CEO of the store, responsible for driving desirability, topline performance, and delivering a luxury VIP client experience. This role leads hiring, coaching and development to build a high-performing team while overseeing merchandising, presentation, operations, inventory and P&L to achieve store KPIs.
Responsibilities
- Deliver exceptional client experience using the 5 C's of Service Excellence: Create, Connect, Convert, Close, Continue.
- Lead hiring, coaching, mentorship and succession planning to develop store talent and drive engagement.
- Manage merchandising and presentation standards to reflect the brand and drive sales.
- Oversee store operations, inventory management and asset protection to meet shrink and process targets.
- Own P&L and key performance indicators including conversion, UPT, SPH, ADT and selling expense targets.
Requirements
- Relevant retail management experience preferred with strong business acumen.
- Proficiency with Word, Excel, PowerPoint, Workday and Outlook preferred.
- Ability to operate register and remain on feet for multiple hours; lift up to 30 lbs and climb a ladder as trained.
- Strong communication, interpersonal, coaching and team leadership skills.