General Manager Job DescriptionYou are employed by SS2-Smoothie Sailing LLC. We are an independent franchisee of Smoothie King Franchises, Inc.Job PurposeContributes to Smoothie King's success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The General Manager is involved in all areas of store operations which include:Leading and developing of their teamEnsuring an exceptional Guest experienceProviding a high quality productMaximizing sales performanceDriving profitability while maintaining a fun and welcoming atmosphereDuties and ResponsibilitiesAction-OrientedReviews store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjusts accordinglyDrives implementation of company programs through action planning and inspiring team to meet operational standardsDevelops local store marketing plans to support brand initiativesInitiates community outreach through marketing and special eventsUses operational tools such as Business Review, Cash Management, Log Labor Matrix, and Inventory Management tools to achieve Operational ExcellenceBuilding Effective TeamsChallenges the team to achieve resultsManages, actively by utilizing performance management tools to support organizational objectives provide feedback, set goals and utilize learning management systemRecognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognitionUtilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where team feels valued and respectedComposureHandles differences between Guests and Team Members without escalating the situationCommunicates unexpected situations to Team Members calmly and without showing resistance and/or frustrationIs considered a confidant and/or resource in a tough situationDrive For ResultsEnsures team adhere to legal and operational compliance requirementsAdheres to all company food safety procedures while ensuring all Team Members are in compliance as wellGuest FocusEncourages "Guest comes first attitude"Trains and holds team accountable for delivering an exceptional Guest ExperienceSolicits Guest feedback to understand Guest satisfactionHiring & StaffingDelegates and communicates appropriate responsibilities and practices to team to ensure smooth flow of operationsManages store's staffing levelsIntegrity and TrustManages team with integrity, honesty, and knowledge that promote the culture, values and mission of Smoothie KingFulfills cash handling, financial and inventory reporting responsibilities with honestyTime ManagementSets priorities for Team and themselves each dayRelies on their team by delegating Daily Checklist tasks to Team Members on shiftPlans ahead for managerial activities/tasks that fall outside of a normal day's task(s)Shows up on time for workCompletes required checklists and paperwork with no outstanding items by due datesExperience Requirements3 Years Guest Service experience in a restaurant or retail environment1 Year Supervision1 Year Experience analyzing financial reports (Labor & COG)Essential Job FunctionsDemonstrated experience building community relationshipsAbility to communicate clearly and concisely both orally and writtenAbility to manage store operations independentlyAbility to manage effectively in a fast paced environmentAbility to manage resources to ensure established service levels are maintained at all timesException Interpersonal SkillsKnowledge of guest service techniquesKnowledge of supervisory practices and proceduresOrganization and planning skillsStrong problem solving skillsTeam building skillsStrong leadership skills with the ability to coach and mentor othersAbility to plan and organize work loadAbility to handle confidential and sensitive informationAvailable to work flexible schedule including nights and weekendsAbility to tolerate exposure to a wide variety of fresh, dried and/or frozen products, and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains and spices without posing a direct threat to personal health and safetyAbility to follow procedures and willingness to comply with dress code requirementsAbility to keep the store clean and follow food safety regulationsAbility to operate a blender and POS cashier systemAbility to move boxes, weighing up to 55 lbs throughout the storeAbility to position self to bend, reach and scoop through assigned shiftsAbility to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° FOur Story, Your Purpose : Since inventing the smoothie bar in 1973, every blend we create, every team member we hire, and every decision we make is for a purpose – to inspire people to live a healthy, active lifestyle.We give back to the Challenged Athletes Foundation.
As well as partner with the American Cancer Society.From the beginning, founder Steve Kuhnau started blending for a purpose – solving his chronic food allergies. Handcrafted by our blendologists, every one of our Smoothies is still blended with a purpose – yours. Power a workout, lose weight or make food choices you feel good about with the right nutritious Smoothie for your goals and Healthy Rewards tailored just for you.Every Smoothie is expertly blended with real fruit and fruit juice, nuts or veggies, plus the high-quality proteins, vitamins, minerals, antioxidants and more to help you reach your goals.No High Fructose Corn Syrup.
No Trans Fat. No ingredients prohibited by any regulatory lists monitored by NSF – we're athlete-friendly! After all, the perfect Smoothie is made with only high-quality ingredients.