Manage all actions that involve and/or influence the property
Review occupancy reports to ensure that they are in accordance with applicable laws, rules and regulations
Conduct surveys of local rental rates and participate in establishing rental rates
Conduct analyses of operating expenses
Create and implement an innovative management plan including an operating and capital budget
Study housing demands and recommend new policies and physical changes as appropriate to remain competitive
Implement resident retention programs
Direct the administrative activities of office staff
Establish performance goals for the on‑site staff and direct staff toward their completion
Coordinate and supervise activities of all contracted services
Physically inspect the property daily or assign qualified personnel to perform the task in absence
Prepare and review all periodic reporting, either routine or unscheduled
Keep supervisors, clients and owners advised of significant operating problems and deviations from the management plan
Report accidents, environmental issues and possible legal problems immediately
Assume accountability to the owners, clients and regulatory agencies that govern the interests of the property
Provide first‑class customer service to residents
Select, train, motivate, coach, counsel and discipline on‑site personnel
Recommend personnel hires, transfers, promotions, terminations and applicable compensation
Complete annual employee performance evaluations
Provide leadership, supervision and support for resident/community directors and student resident/community advisors
Establish effective working relationships with safety and health officials
Actively network in local professional and civic organizations, as well as with local higher education officials
Manage the property’s public relations
Exercise effective risk management; identify and correct potential liability issues, minimize exposure and losses
Investigate resident disturbances, violations and/or complaints; resolve problems in accordance with established laws and regulations
Manage resident issues involving needs for mediation and adjudication
Manage evictions and resident unit transfers as needed
Participate in due diligence process if property is acquired/sold
Qualifications
Bachelor degree plus three or more years of supervisory experience in a property or housing management position, or an equivalent combination of related education and experience
Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) or willingness to obtain within one year of hire
Real Estate license is desirable
Valid driver’s license and current automobile insurance
Computer skills and math ability
Accurate typing and record keeping
Proficient in Microsoft Word, Excel and Outlook
Knowledge of Entrata is required
Ability to follow through with all necessary paperwork and ensure all deadlines are met
Excellent customer service skills
Ability to communicate effectively and professionally while operating in a fast paced environment
Excellent skills in the management and motivation of people