General Manager - Springhill Suites Birmingham Birmingham, AL

General Manager Job Description

Reports to: Vice President, Operations.

SUMMARY: Oversees all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff.

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and must be punctual, have a good attendance record, and have reliable means of transportation to work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform the role of "Standard Bearer", ensuring that each criterion in the company's then-current "Basics" are communicated, understood, achieved and maintained by hotel staff.
• Perform each criterion as contained in the company's then-current "General Manager's Standard Operating Procedures" in a satisfactory manner.
• Perform each criterion as contained in the company's then-current "General Manager's Standard of Performance" in a satisfactory manner.
• Create an operating environment that assures consistent guest satisfaction.
• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
• Develop accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.
• Prepares financial reports for management that clearly explain operational effectiveness, trends, and variances.
• Establishes and maintains a pro‑active human‑resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
• Maintains an appropriate level of community public‑affairs involvement.
• Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
• Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.
• Implements and maintains an effective open‑door communication system that crosses departmental lines.
• Understands government regulations affecting the hotel’s operations, ensuring compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Deals with the general public, customers, employees, union and government officials with tact and courtesy.
• Plans and organizes the work of others.
• Accepts full responsibility for managing an activity.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Typically, directly supervises 2 to 10 employees at the hotel, including all department heads. Indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION AND/OR EXPERIENCE

• Absent extraordinary prior on-the-job experience, the General Manager position requires a high school diploma or general education degree (GED) and preferably either a two‑year business degree or a four‑year business or liberal arts degree (or equivalent combination of education and experience).
• Requires an occupationally-significant combination of vocational education, apprentice training, on-the-job training, and essential experience in less responsible hotel skill level and management positions.
• A Certified Hospitality Administrator designation is preferred.

LANGUAGE SKILLS

• Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
• Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
• Ability to speak effectively in English before groups such as customers or employees.

COMPUTER SKILLS

• Microsoft Word
• Microsoft Excel
• Yield Management Systems programs
• Property Management System (PMS) programs
• Daily Revenue System (DRS) programs
• Central Reservation System programs
• Payroll programs
• Company‑issued internet browser programs
• Company‑issued electronic mail programs

REASONING ABILITY

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Use mathematical skills to interpret financial information and prepare budgets.
• Read and interpret business records and statistical reports.
• Make business decisions based on production reports and similar facts, as well as on one’s own experience and personal opinions.

PHYSICAL DEMANDS

The physical demands described here are representative ... The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENTAL CONDITIONS

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75 percent or more of the time inside.

WORK ENVIRONMENT

• Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.

EEO STATEMENT

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.