General Manager/OperatorA General Manager/Operator is responsible for running day to day operations for the entire restaurant. Responsible for the entire P&L. Responsible for staffing and recruitment.
On the shift, General Manager/Operators will be expected to work all positions in the store, supporting both the front and back of house. High proficiency in all positions is expected.Duties And ResponsibilitiesServiceProviding excellent customer service during guests dining experience, from entry to the restaurant through departure and everything in between.Memorize the food and beverage menu at your locationCan handle guest complaints in an efficient and effective mannerMemorize steps of service for all FOH positionsStandard bearerAble to work line positions to support team during the rushSanitationMaintain high food safety standards, including verification of temp checks, line checks, cooling logs, and other food safety materialsAbility to complete internal health auditsMaintain high cleanliness and quality standards in the entire restaurantCheck food and equipment temperature to ensure food safety complianceLeadershipCan cover any position in the restaurantProvides direct, in the moment feedback to their teamOwnership mentalityAdminCash handlingData entryAble to properly receive and verify ordersFollow checklists for opening and closingResponsible for all operating costs on the P&LAttitudeFriendlyPossess a sense of urgencyThoughtfulNatural ability to connect with others quicklyIntuitiveResponsibleCuriousSense of ownershipRequirementsQualificationsMinimumAble to speak EnglishComfortable working with and leading a teamBasic math knowledgeAble to take constructive criticismAble to handle conflict with potential guest issuesAbility to read and follow instructionsExcellent verbal communication skillsComfortable with technologyAble to multitask and prioritize on the flyConflict resolution, both with guests and team membersPreferredCan speak both English and SpanishPrior experience with Toast, R365 and/or ZenputFood Manager certificationAny local certifications that are required in the store's jurisdictionPrior experience in a high volume, fast casual settingPhysical RequirementsAble to lift 25+ poundsAble to stand on their feet for 8 hours uninterruptedAble to be stationary for multiple hours at a time completing repetitive tasksAble to move quickly throughout the restaurantAble to access and navigate all areas of the restaurantAble to work in excessive heat and cold associated with the kitchen environment