The General Manager (GM) is responsible for overseeing all aspects of restaurant operations, ensuring a consistently excellent guest experience, driving profitability, and maintaining the highest standards of quality and compliance. The GM leads the restaurant team by fostering a positive work environment, developing team members, and managing daily operations to achieve company goals.
Duties & Responsibilities
- Oversee daily restaurant operations, ensuring efficiency, consistency, and adherence to company standards.
- Monitor and manage food and beverage quality, preparation, and presentation to maintain brand standards.
- Collaborate with the bar team to curate and maintain an innovative, high-performing beverage program.
- Implement and maintain health and safety regulations, ensuring compliance with all local, state, and federal laws.
- Recruit, hire, train, and develop high-performing team members, including FOH and BOH staff.
- Foster a culture of accountability, teamwork, and continuous improvement.
- Conduct regular team meetings, performance evaluations, and coaching sessions to drive team engagement and growth.
- Develop and manage budgets, P&L statements, and financial goals for the restaurant.
- Analyze sales trends and labor costs to optimize profitability.
- Manage inventory, ordering, and vendor relationships to control costs and minimize waste.
- Lead by example in delivering exceptional guest service, ensuring satisfaction and repeat business.
- Address guest feedback and resolve complaints promptly and professionally.
- Maintain a clean, safe, and welcoming environment for guests and staff.
- Partner with the marketing team to execute local promotions and drive traffic.
- Represent Ugly Dumpling at community events to build relationships and enhance the brand's visibility.
- Perform other duties as assigned.
Essential Functions
- 3+ years of experience as a General Manager or equivalent role in a fast-paced, high-volume restaurant environment.
- Proven track record of managing P&L statements, budgets, and achieving financial targets.
- Strong leadership and team-building skills, with the ability to inspire and motivate diverse teams.
- Exceptional communication, organizational, and problem-solving skills.
- Experience with full-service bar operations, including menu development and compliance, is a plus.
- In-depth knowledge of restaurant operations, including FOH, BOH, and beverage programs.
- Ability to thrive in a fast-paced environment while maintaining attention to detail.
- Familiarity with POS systems, scheduling tools, and financial reporting software.
- Strong understanding of health, safety, and food handling regulations.