General Manager, Service CenterWelcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported.
Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.We are seeking a dynamic and experienced General Manager to lead our Greensboro facility with excellence and innovation. In this pivotal role, you will oversee the day-to-day management and operational responsibilities, ensuring seamless coordination across various departments. Your leadership will encompass sales, production, warehouse operations, quality assurance, shipping and logistics, maintenance, and administrative functions.Roles and Responsibilities:Drive strong safety culture in conformance with company and industry standardsLead and oversee all commercial and operational activities within the service centerEstablish sales and profit goals for the service center, including margin targetsDevelop strategic and tactical plans to grow and support the service center product offeringEstablish and meet service, quality, and profitability goalsTrain, coach, and develop team membersBuild credibility and trust while providing an excellent customer experienceMeet or exceed EBITDA goals established for your locationUnderstand the financial basics of the business as they relate to the profitability of the companyRequirements:Bachelor's Degree requiredA minimum of 10 years of leadership experience in a manufacturing environment with a demonstrated track record of performance is required; Metal Service Center experience is a plusExperience in the development and execution of strategically defined sales programs that have shown profitable growth in different market applicationFamiliarity with OEM-style quality programs and expectations contained withinUnderstanding of ISO policies, procedures, and work instructions as outlined by ISOStrong data analysis skills and proficiency with Excel is requiredAnalytical ability to understand metrics as a way to measure performanceDemonstrated leadership skills with the ability to train and mentor employeesDemonstrated a proactive approach to business and strong customer service orientationWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.