General Manager

Position Summary

The General Manager is responsible for the overall leadership, profitability, growth, and operational success of Hyundai of Charleston and Genesis of Charleston . This role is accountable for achieving financial performance targets, meeting or exceeding OEM sales objectives, delivering exceptional customer satisfaction, and building a high-performance culture across both stores.

The ideal candidate will be a strategic and hands-on leader who can successfully balance the demands ofluxury brand execution and high-volume retail operations , while developing strong teams and driving continuous improvement throughout the organization.

Key Responsibilities

Operational Leadership

• Direct and oversee all dealership operations to ensure maximum efficiency, profitability, and customer satisfaction across both Hyundai and Genesis
• Develop and execute strategic plans to achieve sales, service, parts, and profitability goals
• Implement scalable processes and best practices to support continued growth across both stores
• Ensure strict adherence to Hyundai and Genesis OEM standards, image requirements, and operational expectations
• Champion a customer-first culture with a focus on CSI, online reputation, retention, and long-term loyalty
• Manage and resolve escalated customer concerns swiftly and professionally
• Build strong relationships with OEM partners, lenders, vendors, and the local community

Leadership & Team Development

• Recruit, hire, train, and develop a high-performing leadership team
• Create a culture of accountability, performance, and continuous development
• Establish clear KPIs and conduct regular performance reviews with department leaders
• Lead structured management meetings focused on data-driven performance and execution
• Develop future leaders within the organization and strengthen bench depth
• Maintain strong employee engagement and retention initiatives
• Ensure proper staffing levels across all departments to support growth and customer experience goals

Financial Performance & Strategy

• Own full P&L responsibility for both dealerships and drive overall profitability
• Analyze financial statements, forecast performance, and execute plans to achieve targets
• Identify opportunities to improve gross, reduce expenses, and increase operational efficiency
• Optimize inventory management, pricing strategy, aging, and turn rates
• Partner with the Controller to ensure accurate reporting, expense control, and compliance
• Deliver timely and accurate financial reporting to ownership
• Drive disciplined expense management while investing strategically in growth opportunities

Sales, Marketing & Customer Experience

• Drive performance across Sales, F&I, Service, and Parts departments
• Ensure consistent execution of sales processes, CRM discipline, and follow-up accountability
• Support strong new and used vehicle strategy, including acquisition, merchandising, and pricing
• Execute modern brand-focused marketing strategies, including:
  • Digital lead generation and conversion
  • Reputation management and Google review growth
  • Service retention and lifecycle marketing
  • Brand awareness and local market engagement
• Maintain a top-tier CSI culture across all departments
• Monitor and improve customer satisfaction, retention, and online brand presence
• Support community involvement and local brand-building initiatives in the Charleston market

Compliance & Risk Management

• Maintain full compliance with all federal, state, and local regulations
• Ensure adherence to Hyundai and Genesis standards, policies, and audit requirements
• Oversee safe, ethical, and compliant dealership operations
• Minimize financial, operational, and legal risks through strong process management and accountability

Qualifications

Required

• Proven experience as a General Sales Manager or higher in an automotive dealership
• Demonstrated success driving profitability and operational performance
• Strong financial acumen, including deep understanding of dealership financial statements and KPIs
• Proven ability to lead, coach, and develop high-performing teams
• Strong understanding of inventory management, pricing strategy, and market dynamics
• Excellent communication, leadership, and organizational skills
• Proficiency in DMS and CRM systems
• Valid driver's license

Preferred

• Prior experience with Hyundai, Genesis, or other import/luxury dealership operations
• Experience managing multiple brands or rooftops
• CDK DMS experience
• Bachelor's degree in Business, Finance, or related field
• Prior full P&L General Manager responsibility

Why Krause Auto Group?

• Join a growing automotive group with a long-term investment strategy
• Lead two exciting and growing brands in a highly desirable Charleston market
• Operate out of brand-new, stand-alone facilities completed in 2025
• Oversee a unique combination of luxury and volume
• Benefit from a strong market position, including significant Hyundai market advantage
• Work in a collaborative, performance-driven culture committed to excellence
• Receive ongoing leadership support, development, and training investment
• Opportunity for continued career growth and advancement within the organization

Benefits

• Competitive health, dental, and vision insurance
• 401(k) with company match
• Paid vacation and personal time
• Employee vehicle purchase program
• Leadership development and training investment