GENERAL MANAGER

Benefits:

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Position Summary

SZM DIGNITY HOME CARE LLC is a licensed non-medical home care agency dedicated to providing compassionate, high-quality, and person-centered care to seniors and individuals with developmental and physical disabilities throughout the Bay Area. We are seeking an experienced, dedicated, and results-driven Home Care Manager to lead our daily operations and help grow our organization.

Minimum Qualifications

• Minimum of 3-5 years of management experience in a non-medical home care agency.
• Thorough knowledge of California Home Care Services Bureau (HCSB) regulations.
• Strong understanding of San Andreas Regional Center (SARC) policies, documentation, reporting requirements, and compliance standards.
• Experience managing office operations, caregiver scheduling, client services, and administrative staff.
• Demonstrated success in business development, networking, and marketing within the home care industry.
• Excellent leadership, communication, and organizational skills.
• Valid California driver’s license and reliable transportation.

Primary Responsibilities

• Manage the daily operations of the agency.
• Ensure full compliance with California state regulations and licensing requirements.
• Maintain compliance with San Andreas Regional Center standards, policies, and documentation requirements.
• Supervise office personnel and direct care staff.
• Monitor caregiver performance through regular file audits, documentation reviews, home visits, and quality assurance activities.
• Ensure employee files, client files, training records, and compliance documentation remain current and audit-ready.
• Coordinate client admissions, care plans, staffing, and scheduling.
• Develop and implement operational policies that improve efficiency and quality of care.
• Build and maintain strong professional relationships with regional centers, case managers, healthcare providers, hospitals, rehabilitation facilities, and community organizations.
• Develop and execute marketing strategies to increase referrals and expand the agency’s client base.
• Represent SZM DIGNITY HOME CARE LLC professionally within the community.
• Prepare operational reports and provide recommendations to ownership for continuous improvement.
• Resolve client and employee concerns professionally and promptly.
• Maintain confidentiality and uphold HIPAA standards.

Desired Skills

• Strong leadership and decision-making abilities.
• Excellent problem-solving and conflict-resolution skills.
• Outstanding time management and organizational abilities.
• Strong computer skills, including Microsoft Office, scheduling systems, payroll systems, and electronic documentation.
• Ability to work independently while leading a team.
• Professional appearance and communication skills.
• Ability to perform under pressure in a fast-paced environment.

Personal Qualities

We are looking for someone who demonstrates:

• Absolute honesty and integrity.
• Strong work ethic.
• Commitment to excellence.
• Dependability and accountability.
• Punctuality and professionalism.
• Compassion and respect for clients and staff.
• Positive attitude and willingness to lead by example.
• Self-motivation and initiative.
• Loyalty to the mission and values of SZM DIGNITY HOME CARE LLC.
• Ability to inspire teamwork and maintain a positive workplace culture.

Marketing & Business Development Expectations

The successful candidate must have proven experience in:

• Developing referral relationships with hospitals, physicians, rehabilitation centers, skilled nursing facilities, social workers, and regional centers.
• Community outreach and networking.
• Growing census through strategic marketing initiatives.
• Maintaining strong client satisfaction and retention.
• Identifying opportunities to expand agency services and increase revenue.

What We Expect

At SZM DIGNITY HOME CARE LLC, we are looking for more than just a manager—we are looking for a leader who will take ownership of the agency’s success. The successful candidate must demonstrate professionalism, honesty, commitment, operational excellence, and a passion for serving individuals in need while helping the organization grow and maintain the highest standards of quality and compliance.