General Manager

Company Overview

Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. We serve the aftermarket needs of residential and professional consumers with an extensive and largely exclusive assortment of essential pool and spa care products. Operating an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states, we enable consumers to engage with Leslie’s whenever, wherever, and however they prefer to shop. With over 60 years of providing best-in-class products and solutions, we value the development and growth of our team and strive to create a positive and fun atmosphere where employees feel valued and enthusiastic.

Job Overview

The General Manager oversees the overall performance of a Leslie’s store, ensuring it meets or exceeds customer service standards, sales goals, profitability targets, operating procedures, and merchandising objectives. This role drives sales growth while effectively managing profit margins, payroll, and other controllable expenses. The General Manager also ensures the successful execution of all company programs, creates a positive, customer-focused store environment, and is responsible for recruiting, hiring, training, and developing team members with the right skills and experience.

Compensation

Base Salary: $40,000 - $43,000. Compensation within the range is determined by applicant’s education, experience, knowledge and skills, and internal equity.

Responsibilities

• Hire only "A" players this year to support the accomplishment of the following objectives:
  
  
  
  • Meet or exceed sales budget.
  
  
  • Meet or exceed EBITDA/SOC goal.
  
  
  • Meet or exceed labor rate goal.
  
  
  • Achieve shrink percent of .4% or better.
  
  
  • Meet or exceed gross margin budget for the fiscal year.
  
  
  • Meet or exceed APC goal.
  
  
  
  


• Drive customer count increase over last year.


• Meet or exceed Mystery Shop goal of 95%.

Essential Competencies

• Ability to hire and develop "A" Players.


• Efficiency: produce significant output with minimal effort or supervision.


• Organization & Planning: plan and organize efficiently.


• Industry knowledge: highly knowledgeable of the business, products, and competitors.


• Customer service mindset: focus on providing superior service.


• Aggressiveness: highly productive and decisive without being overly abrasive.


• Follow through on commitments: live up to agreements regardless of cost.


• Intelligence: learn quickly and absorb new information efficiently.


• Analytical skills: structure and process qualitative and quantitative data to draw insights.


• High standards: expect personal and team performance to be the best.


• Attention to detail: prevent important details from slipping through.


• Proactivity: act without being told and bring new ideas.


• Ability to develop people: coach staff for performance improvement and succession.


• Honesty & integrity: act ethically, earn trust, and speak plainly.


• Creativity & innovation: generate new approaches to problems.


• Positive attitude & enthusiasm: exhibit passion and a can‑do attitude.


• Work ethic: strong willingness to work hard and long hours.


• Communication: speak and write clearly and diplomatically.


• Teamwork: cooperate with corporate and division heads to establish collaboration.


• Flexibility & adaptability: adjust quickly to changing priorities and complex change.

Qualifications

• Successful completion of all training modules inclusive of GMIT and Talent Platform training.


• Ability to achieve placement in the succession program.


• Excellent communication skills and proficiency with computers.

Benefits

We offer competitive compensation, extensive paid training, a comprehensive and flexible benefits package, 401(k) with company match, team member discounts, rewards for top performers, and career advancement opportunities.

Diversity & Inclusion

Leslie’s is proud to have a culture of inclusion that celebrates and embraces different backgrounds and perspectives. We aim to create a workplace where all team members feel welcomed, valued, and inspired to grow and succeed.