Job Title: General Manager at CKE Restaurants, Inc.
Join to apply for the General Manager role at CKE Restaurants, Inc.
Responsibilities
- Model and create an environment where the Guest is always right, ensuring a positive Guest service experience.
- Respond promptly to Guest concerns.
- Hire high-quality staff who demonstrate and ensure consistent Guest satisfaction.
- Train, empower, and evaluate employees to maintain high Guest satisfaction levels.
- Continuously improve employee skills, knowledge, and morale.
- Train, coach, and provide performance feedback to staff.
- Maintain a fun and enjoyable working environment.
- Develop and execute the business plan, including fiscal responsibilities, manpower planning, and local marketing.
- Utilize labor effectively to meet budget goals.
- Be responsible for financial results and execute company marketing programs.
- Enforce all labor laws and uphold food safety and sanitation standards.
- Model and encourage CKE shared values.
- Focus on and drive guest satisfaction.
- Maintain high personal integrity, treating all employees with honesty, respect, and dignity.
- Communicate performance expectations clearly, recognize good performance, and address poor performance.
Essential Functions
- Create a guest-focused environment.
- Respond positively to guest concerns.
- Hire and train staff for guest satisfaction.
- Evaluate and improve employee performance.
- Develop and implement business and marketing plans.
- Manage labor and financial results effectively.
- Ensure compliance with laws and safety standards.
- Uphold company values and focus on guest experience.
Qualifications - External
Education
High school diploma or equivalent.
Experience
3–5 years in management, preferably in a restaurant setting.
Hours
Ability to work a 47.5 to 50-hour week, including flexible hours as scheduled.
Skills & Abilities
- Basic computer skills.
- Financial and analytical skills, including budgeting and P&L management.
- Organizational and time management skills.
- Team building and problem-solving skills.
- Excellent verbal and written communication skills.
Physical Abilities
- Work long hours and stand for extended periods.
- Work around heat and in close quarters.
- Lift 50–75 pounds comfortably.
- Work with cleaning products.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job functions: Management and Manufacturing
- Industry: Restaurants