General Manager

About the Role

The General Manager (GM) position plays an integral role in contributing to the success of our company-owned restaurants through positive Guest experiences, food safety, product quality, and overall restaurant excellence. Additionally, the GM provides overall leadership by building a team of unmatched talent to deliver excellent product quality and industry-breaking Guest service in every interaction; every shift. The GM leads by example in maximizing profitability and business growth through the use of brand standards and operations excellence tools to ensure business results are achieved.

Responsibilities

• Demonstrates leadership skills that positively reinforce the Blaze Pizza culture, communicates clearly with a collaborative mindset to resolve conflict, problem-solve, and influence behavior
• Recruits and equips employees to deliver great Guest interactions and delivers consistent product quality
• Leads performance conversations and uses coaching practices to develop Managers and Team Members
• Builds a healthy performance management bench of capable Managers and Team Members
• Ensures local health and safety codes, and company safety and security policies are met
• Controls day-to-day operations (scheduling labor, ordering food and supplies, etc.) to successfully support a $1.5mm – $2.5mm restaurant
• Ensures safe restaurant environment conditions are met which puts Guest safety as a priority
• Monitors restaurant Speed with Service (SWS) and OLO performance to meet performance targets
• Serves as a role model in resolving Guest feedback and works to exceed Guest service standards
• Determine root causes of Guest dissatisfaction and coaches team with feedback and resolution techniques
• Analyzes sales, labor, inventory and other resources on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
• Ensures that facilities and equipment, including maintenance and property are maintained to Blaze Pizza standards; coordinates facility upgrades or equipment replacement with corporate office
• Controls P&L by following cash/security procedures, maintaining inventory, managing labor, reviewing financial statements/reports, and taking action
• Reviews and prioritizes store capital expenditure requests

Do you have what it takes?

• Positive and energetic self-starter, with a passion for leadership
• Basic business math and accounting skills
• Strong analytical, and decision-making skills
• 3-5 years of restaurant operations management experience in Quick Service, Casual Dining including responsibility for Profit & Loss
• Proven skills in employee and guest satisfaction and financial performance
• Basic computer literacy and data analytics knowledge
• Demonstrated track record in the manager selection, coaching, and development
• Good oral/written communication skills with exceptional team-building experience
• High School diploma; college degree (a plus)

Compensation & Benefits

• Competitive Pay, Bonuses, and Profit Sharing
• Health, Dental, and Vision Insurance
• Vacation
• Flexible Work Schedule
• An opportunity for development, both professionally and personally

We use eVerify to confirm U.S. Employment eligibility.

Compensation: Minimum Wage