General Manager - Raleigh, NC - Colonnade Center Drive

General Manager - Raleigh, NC - Colonnade Center Drive

You will lead a high‑performing team and oversee the success of a beloved neighborhood bakery‑cafe.

Responsibilities

• Own all aspects of leading the bakery‑cafe team, including planning and managing staffing needs, scheduling, people development, career development, performance management, training, and succession planning.
• Hire, onboard, and train new team members while motivating, energizing, engaging, inspiring, and celebrating the entire team.
• Manage team performance to ensure the bakery‑cafe’s goals, operational and quality standards, and extraordinary guest service expectations are met.
• Create subject matter experts within your bakery‑cafe by developing managers on people processes and Panera’s Guiding Values & Behaviors.
• Follow operational procedures designed to ensure your bakery‑cafe successfully executes all company strategies and initiatives.
• Make sure every guest is delighted by the quality of our food, service, and staff.
• Build engaging relationships that lead to long‑term, loyal guests.
• Ensure team members follow company policies and procedures and comply with all federal, state, and local regulations.
• Maintain a healthy and safe workplace for your team that meets Panera’s health, food, safety, and company culture standards.
• Maintain the bakery‑cafe’s overall costs and inventory.
• Help build our culture of warmth, belonging, growth, and trust.

Physical / Functional Requirements

• Ability to lift, carry, push, or pull objects up to 25 pounds.
• Capability to stand and walk for up to 6 hours.
• Must be able to clearly communicate and quickly understand guests and associates’ directions in a loud environment.

Qualifications

• Minimum age: 18 years.
• 3+ years of restaurant General Manager experience preferred.
• ServSafe certification (or ability to achieve).
• Proven ability to drive positive results through strong business acumen.
• Proven ability to run great shifts while directing, motivating, coaching, and developing others in a fast‑paced environment.

Benefits

• Competitive pay and eligibility for quarterly bonuses.
• Free on‑shift meals and unlimited fountain beverages.
• Paid vacation, sick time, and holidays.
• Medical, dental, vision, life insurance, pet insurance, and 401(k) with match available.
• Career advancement and leadership development opportunities.
• Tuition discounts.
• Perks & rewards for team members.
• Team member assistance program.

Any job offer for this position is conditional upon the results of a background check.

Equal Opportunity Employer: Disabled/Veterans