General Manager

The Role: Collaborative & Visible Leadership

We are seeking a dynamic, presence-driven General Manager to lead our team. This is a hands‑on, high‑visibility leadership position – we are looking for a leader who thrives on being active in the daily operations, engaging with guests in the lobby, and working side‑by‑side with staff to ensure every detail of the guest experience is exceptional.

As the General Manager, you will be the face of the hotel and a key figure in the Bridgton community. You will oversee all aspects of the property, from front‑of‑house service and housekeeping standards to financial performance and community partnerships.

Key Responsibilities

• Operational Excellence: Maintain an active, visible presence on the floor, ensuring high standards of cleanliness, service, and hospitality across all 65 rooms and common areas.
• Team Leadership: Recruit, train, and mentor a dedicated team, fostering a culture of professional growth and “extra mile” service.
• Guest Relations: Build lasting relationships with guests by being accessible and responsive to their needs.
• Financial Oversight: Manage budgets, labor costs, and vendor relationships to ensure the long‑term profitability and sustainability of the property.
• Community Engagement: Act as an ambassador for Bridgton, working closely with local businesses, restaurants, and organizations to integrate the hotel into the town’s vibrant culture.

Relocation & Housing Support

We understand that finding a home is an essential part of a successful career move. Hotel Bridgton partners with Lakewood Apartments, a new residential community in Bridgton, to offer discounted rental options for Hotel Bridgton applicants who may be relocating to the area.

Employee Well‑Being and Benefits

• Health Coverage: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. FSA and HSA options are available.
• Financial Security: 401K plan and discretionary yearly match.
• Insurance: Paid group term life insurance for select positions, 50% shared cost short‑term disability, and optional additional employee paid life insurance.
• Time Off: Robust PTO plan and 7 paid holidays. Earned wage access program available.
• Support Services: Employee Assistance Program (EAP), sober support network, and recovery‑friendly workplace.
• Perks: Exclusive hotel travel discounts; additional benefits may be available based on property‑specific location.

Skills Required

• Leadership – effectively motivate, mentor, coach & counsel others to perform well.
• Customer Service – deliver hospitable, attentive, friendly, efficient, and courteous service.
• People Skills – collaborate, create rapport, and work effectively with others.
• Communication Skills – effectively listen and communicate professionally, both verbally and in writing.
• Problem‑Solving & Analytical Skills – identify issues, collect and analyze information, recommend and implement best practices.
• Judgment & Discretion – appropriately handle confidential and sensitive information.
• Organizational & Time Management – schedule time to meet demands, multi‑task, prioritize, follow through, and work efficiently with limited supervision.
• Aptitude & Adaptability – learn quickly and adapt to changing priorities and business needs.
• Composure – maintain composure and work under pressure, managing stress to meet business demands.
• Attention to Detail – follow instructions and achieve thoroughness and accuracy when accomplishing tasks.
• Computer Skills/Technical Aptitude – proficiency in email, MS Word, Excel, and hotel‑related systems; utilize technology to enhance efficiency.
• Training – share knowledge and act as a resource in teaching others to perform tasks efficiently and safely.

Qualifications

• Proven experience in hotel management (boutique or independent lifestyle hotel experience preferred).
• A “lead by example” mentality; not afraid to roll up sleeves during peak times.
• Strong financial acumen and experience with property management systems (PMS).
• Excellent communication skills and passion for community‑building.
• A deep appreciation for the Maine Lakes Region and the local lifestyle.

Performance Measurement

Financial results, guest service scores, inspections, and STAR reports. 90‑day performance review, ongoing feedback from supervisor, attendance, productivity, and feedback from others.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.