General ManagerRole Purpose:To lead a team of Restaurant Managers and Team Members in the execution of consistently excellent guest experiences, resulting in increasing guest traffic, sales, and MOP growth. To ensure decisions and actions are in alignment with our core Credo and Values and that all TGI Fridays standards are met. To select, coach, and develop Team Members.Key Responsibilities & Accountabilities:Manage all day-to-day restaurant operations with a focus on delivering great guest experiencesDirectly supervise and support 3–6 Managers and all FOH and BOH hourly Team MembersManage all profit and lossAlign all behavior with the Credo and ValuesExecute on all brand standards through managing and coaching Team MembersFrequently interact with Guests to ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have to ensure guest satisfaction is maintainedFollows the Bubble Theory to proactively run a shift and anticipate GuestFollows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstandingIdentify opportunities to drive sales, traffic and return visits with a 4-wall mentality; oversee implementation of local store marketing and national marketingDetermine current and future staffing needs in the restaurant to ensure an adequate number of talented Team Members are available to deliver a great GuestIdentify and develops high potential Team Members and Managers to fill futureProvide ongoing and honest feedback, coaching and development to managers and TeamEvaluate performance fairly and frequently and holds managers and Team Members accountable toCreates a safe, clean and discrimination-free environment for all managers, Team Members and Guests by ensuring all legal and company standards areRespond to Guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied Guests into returnCompletes all financial and personnel/payroll related administrative duties in an accurate and timely way, in accordance with company policies andEnsures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable).Approves disciplinary actions with strong discernmentValidates inventoryEnsure proper security procedures are in place to protect Team Members, Guests, and Company AssetsKey Decisions:Perform:Team Member hiringTeam Member terminationsTeam Member wage increases, with the input of Human ResourcesEmployee relations tasks: partners with Employee Relations department and/or Director of Operations depending on situationInfluences:Team Member promotion to Associate ManagerManager terminationsIdentifying opportunities and enacting plans to grow sales within the four walls of the restaurantPartners with the DO to create annual budget and sales projectionsGuest satisfaction and Guest complaintsMeasures of Success:Revenue growthControlling costPACEStaffing Level and Staff TurnoverDevelopment and promotion of Team Members and ManagersQualification Requirements:4-year college degree preferredMinimum of 2 years of experience as a Restaurant KM or AGM with extensive knowledge of Friday's recipes, policies, standards, theories and successful results with past responsibilitiesPossess business acumen and ability to manage P&L, budgets and financial projections and analysisMust be capable of performing all functions and meeting all qualification standards for all hourly positionsKnowledge of P.O.S.
system and the back office systems to fulfill management functionsMust be able to walk and stand during entire shiftFrequent bending and stooping requiredMust be able to lift up to 30 lbsMust be able to read and write EnglishMust be able to hear well amongst loud background noiseCompetencies:Assessing and Selecting Talent:Effectively identifies and evaluates the talent within your restaurant in order to select individuals that exhibit pride, passion and personality and to build top performing teamsProactively identifies strong candidates and "sells" Friday's in order to get the best talent onIdentifies high potential within the team in order to maximize internal promotesThinks strategically when making hiring decisions to get the right people in the right positionsIdentifies great talent based on diverse backgrounds, skills, and abilities as well as common passion for the businessEffectively identifies gaps in talent and assembles the right mix of people (internally and externally) on the team to complement individual and group strengthsUtilizes selection tools and processes as guidelines to effectively assess and hire the right people for the teamKnows who top performers are and takes the necessary steps to engage and retain themCoaching for Performance:Spends time guiding, teaching and providing clear and directed feedback to your team to help them to grow and succeedProvides guidance, direction and mentoring to help managers/Team Members reach their full potentialProvides honest and upfront feedback that is specific, timely and action-orientedUses relentless follow-up as a method of consistently encouraging and reinforcing effective performanceCritically evaluates managers/Team Members' unique developmental needs and builds plans to maximize strengths and improve weakIdentifies what managers/Team Members are doing well and provides positive reinforcementDelegates tasks and projects to managers/Team Members in order to help them learn new skills that can prepare them for the next levelLeads and Inspires Others:Sets the example for the team by living the TGI Friday's credo and values; effectively influences and motivates them to reach goalsActs with integrity in all restaurant and personal dealings; demonstrates consistency in words and actionsDemonstrates genuineness, openness, and approachability and consistently treats all Team Members and Guests with dignity and respectEffectively manages stress level during difficult situationsDemonstrates the ability to understand and adjust leadership style to fit others' needsRallies and harnesses the energy within the restaurant by being present, upbeat and engagedFrequently and genuinely acknowledges and rewards strong performanceKnows when to step back and allow others to lead the charge on team initiativesFlexibly Adapts and Manages Change:Keeps up with shifting business needs and embraces change in order to drive resultsResponds quickly to changing needs and adapts as necessary to meet new challengesDisplays a positive, confident attitude for tackling new challenges and initiativesBuilds support and commitment among Team Members by explaining purpose and goals around organizational initiativesEnsures that changes are fully integrated into operations and sustained over timePerseveres through resistance to change with positive influence and firm accountabilityCommunication:Keeps everyone on the same page through frequent information sharing and open dialogueCreates open dialogue within the team that results in greater clarity and understanding of goals and expectationsDemonstrates effective listening by being available to Team Members and responding to needs and concernsCommunicates the "why" behind important goals and initiatives to gain buy-inRespects the opinions of others; listens to comments and concerns with an open mindHolds frequent meetings where information is shared freely with managers and Team Members