Hotel General ManagerWe are seeking an experienced and customer-focused Hotel General Manager to oversee all aspects of hotel operations. The ideal candidate will lead daily operations, drive guest satisfaction, manage staff performance, ensure financial profitability, and maintain high service standards across all departments.The Hotel General Manager will be responsible for creating an exceptional guest experience while achieving operational and revenue goals.Key ResponsibilitiesOversee daily hotel operations including front office, housekeeping, food & beverage, maintenance, and guest servicesEnsure compliance with company policies, brand standards, and local regulationsMaintain high standards of cleanliness, safety, and guest satisfactionMonitor operational efficiency and implement process improvementsRecruit, train, supervise, and evaluate department managers and hotel staffFoster a positive, professional, and service-oriented work environmentConduct performance reviews and support employee developmentManage staffing schedules and labor costsAddress guest concerns and resolve escalated issues promptlyEnsure exceptional customer service standards are consistently maintainedMonitor guest feedback and online reviews to improve service qualityDevelop and manage hotel budgetsMonitor revenue, expenses, payroll, and profitabilityAnalyze financial reports and implement strategies to improve performanceDrive occupancy, ADR, and RevPAR goalsSupport sales and marketing initiatives to maximize occupancy and revenueBuild relationships with corporate clients, travel partners, and local businessesIdentify opportunities for growth and market expansionEnsure compliance with health, safety, labor, and licensing regulationsMaintain security and emergency proceduresOversee property maintenance and vendor relationshipsQualificationsBachelor's degree in Hospitality Management, Business Administration, or related field preferred5+ years of hotel management experience, including leadership responsibilitiesStrong knowledge of hotel operations, budgeting, and customer serviceExcellent leadership, communication, and problem-solving skillsExperience with hotel management software and PMS systemsAbility to work flexible schedules including weekends and holidaysPreferred SkillsMulti-department leadership experienceStrong financial and analytical abilitiesConflict resolution and decision-making skillsKnowledge of hospitality industry trends and best practicesBrand experience with major hotel chains preferredCompensation & BenefitsCompetitive salaryPerformance bonusesHealth, dental, and vision insurancePaid time offEmployee hotel discountsRetirement plan optionsProfessional development opportunitiesWe are looking for a dynamic leader who is passionate about hospitality and committed to delivering outstanding guest experiences. If you thrive in a fast-paced environment and have a proven track record in hotel management, we encourage you to apply.