Benefits
- Free Membership
- Individual Sales Commissions
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
As a General Manager (GM), you will be responsible for providing leadership and daily direction to the sales and group personal training teams. This critical position must have a solid understanding of sales and operational excellence along with a passion for coaching and developing talent. As the lead for the sales function, the GM must execute a lead generation / marketing strategy plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle. This leader must be enthusiastic, creative, and driven!
Responsibilities & Expectations
- Model all studio activities / sales process through self-involvement (leading by example).
- Responsible for meeting and exceeding Key Performance Indicators.
- Lead and coordinate initial and ongoing sales drives (promotions, events, outreach). Execute effective lead generation strategies.
- Manage the employee life cycle for all studio-level staff: recruiting, hiring, onboarding, scheduling, evaluating, applicable disciplinary action, and offboarding.
- Train and mentor all staff, establish leadership pipeline. Role play daily to maintain a high-performing team.
- Responsible for meeting studio budgets: revenue, payroll, supplies, inventory management, and Return Merchandise Authorization process.
- Responsible for scheduling the sales staff and auditing all time cards on a weekly basis. Submits accurate studio payroll every other week in a timely manner with compliance and integrity.
- Plan and host monthly staff meetings with sales and fitness team to review and report monthly sales objectives, goals, events, and marketing campaigns.
- Responsible for attending weekly meetings with Regional Managers to report on performance and studio happenings.
- Build and maintain OTF class size through scheduling optimization in collaboration with Head Coach.
- Ensure that all front desk systems are followed such as proper member check-in, telephone inquiries (general and sales related), first-time guest bookings, onboarding new members, and other required administrative duties.
- Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.
Operational Duties
- Compliance and adherence to OTF business policies and Thrive employee handbook for daily studio operations.
- Ensure OTF branding through consistency and continuity in all actions, enforcing OTF corporate policies, business practices, systems and processes.
- Troubleshoot and problem-solve with facilities department on all studio equipment and technology. Responsible for ensuring that the facility is clean, maintained and operationally sound.
- Provide effective decision making regarding customer service issues.
Qualifications
Candidates must be CPR certified or willing to obtain CPR certification within 30 days of hire, demonstrating a commitment to safety and the well-being of every member we serve.
Compensation
- Base Salary, Individual commission, Monthly bonus potential
- Paid time off (including your birthday)
- Eight Paid Holidays
- 401K, 401K match following 1 year of employment
- Health insurance
- Staff Rewards
- Fitness certification discounts
- Retail employee discounts
- Workout for free at any of our 31 Orangetheory locations
- Employee Plus One Membership Discount
Career Advancement
- Fitness Coach
- Regional Sales & Operations Manager
- Director of Operations