General Manager, Performance General Manager, Performance

Job Description

Job Description Job Title: General Manager Location: On-Site Reports To: Regional Manager FLSA Status: Exempt Summary: Responsible for the successful management and operations of 2-3 medical practices as well as one or more specialties on sites. Responsible for planning, organizing, leading and controlling of the day-to‑day operations of the medical practice. Provides resources necessary to meet needs of patients and meet the financial objectives of the practice.

• Directs, supervises, and coordinates all functions and activity of the Essen Health Care
• Supervises front desk staff, medical assistants, clinical specialists “Handlers,” site supervisors and office managers.
• Ensures maximum productivity and efficiency within their practices
• Consults with and advises the Regional Manager relating to the operation of the facility
• Provides leadership, direction and administration to the staff and medical team of Essen Health Care
• Build and maintain provider’s schedule
• Responsible for reporting monthly Incident Reports
• Reviews both office and medical supply lists
• Audits staff timesheets prior to payroll submission
• Responsible for personnel functions including probationary evaluation and counseling of employees
• Monitors “no-show” rates and cancellation rates
• Ensures compliance with policies and protocols. Responsible for compliance in all areas including, but not limited to HR, OSHA, HIPPA etc.
• Ensures adequate orientation, continuing education, and performance review of all employees
• Maintains adequate staffing levels and qualifications to meet patient needs
• Responsible for overseeing the maintenance of their facilities
• Serves as primary liaison with all reimbursement agencies
• Assists with the implementation of Quality Assurance, Infection Control, and Risk Management activities
• Responsible for clearing up PL Log monthly
• Maintains positive public relations and marketing functions such as community outreach. Attends meetings of professional, civic, and service organizations as a representative of the company
• Assists Medical Staff and Medical Director in coordination of medical staff functions and activities. Supports Medical Staff Committees; attends Medical Staff Meetings as required
• Other responsibilities as assigned by the Regional Manager

KEY PERFORMANCE INDICATORS

• Volume Actual vs. Budget
• Provider productivity
• Number of Parcs
• Copay collection
• Facility Capacity, if applicable

J O B D E S C R I P T I O N Job Responsibilities Education/Certifications/Licenses:

• Medical Background preferred (Medical Assistant, Nurse, Physical Therapist, Physician Assistant)
• Three (3) years’ experiences preferred Performance Standards for Specialty Knowledge, Skills & Abilities: Progressive Management experience with a minimum of three years’ experience in a managerial/administrative position
• Hearing: Adequate to perform job duties in person and over the telephone.
• Speaking: Must be able to communicate clearly in person and over the telephone.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Requires frequent bending, reaching, standing, walking, squatting and sitting, pushing and pulling exerted regularly throughout a regular work shift
• Prolonged periods sitting at a desk and working on a computer