General ManagerChick-fil-A ParsippanyRole OverviewThe General Manager is the highest-level restaurant leadership position beneath the Operator and Executive Director at Chick-fil-A Parsippany. This individual will oversee all areas of restaurant operations, including front of house, back of house, drive-thru, hospitality, staffing, financial performance, leadership development, and team culture.This is not simply a shift-management position. The General Manager will be responsible for building and developing a strong leadership team capable of running the restaurant successfully across every daypart.The right candidate will understand how to balance operational excellence with people development.
They will establish clear systems, set high expectations, analyze restaurant performance, hold leaders accountable, and create an environment where Team Members feel valued and motivated to grow.We strongly prefer a candidate with previous Chick-fil-A leadership experience who understands the expectations, culture, systems, and level of hospitality associated with the Chick-fil-A brand.The General Manager must embody the Chick-fil-A brand through servant leadership, professionalism, integrity, operational excellence, and genuine care for both guests and Team Members.Main ResponsibilitiesFull-Restaurant OperationsOversee all front-of-house and back-of-house operations across every daypartEnsure food quality, food safety, speed of service, order accuracy, cleanliness, and hospitality standards are consistently achievedMaintain a strong presence throughout the restaurant and lead from the frontDevelop systems that improve efficiency, communication, accountability, and the overall guest experienceIdentify operational bottlenecks and implement sustainable solutionsEnsure the restaurant is prepared for peak periods, large orders, seasonal changes, and unexpected challengesMaintain compliance with Chick-fil-A brand standards and all applicable health, safety, and employment regulationsEnsure opening, transition, and closing procedures are completed accurately and consistentlyPartner with the Operator and Executive Director to execute the restaurant's vision and business planLeadership-Team DevelopmentBuild, lead, and develop a high-performing team of Directors, Managers, Shift Leaders, Trainers, and Team MembersEstablish clear expectations and areas of ownership for every restaurant leaderCreate individual development plans for leaders and regularly evaluate their progressIdentify high-potential Team Members and create a pipeline for future leadership positionsConduct regular one-on-one meetings, leadership meetings, performance evaluations, and development conversationsCoach leaders on communication, decision-making, accountability, conflict resolution, and operational executionDevelop leaders who can independently run successful shifts and departmentsEnsure the restaurant can operate at a high level without depending on one individual to solve every problemAddress leadership-performance concerns directly, professionally, and consistentlyCreate succession plans for key restaurant positionsTeam Development and TrainingOversee the onboarding, training, certification, and continued development of all Team MembersEnsure new hires receive a structured and welcoming training experienceBuild and maintain effective training systems for front-of-house and back-of-house positionsDevelop and support a strong team of certified TrainersProvide real-time coaching and feedback that is both corrective and encouragingEnsure Team Members understand restaurant expectations, Chick-fil-A standards, and opportunities for advancementCreate a culture of continuous learning, improvement, and personal responsibilityMeasure training effectiveness and address performance gaps quicklyCulture and Team Member CareBuild a restaurant culture centered on care, respect, accountability, teamwork, and excellenceLead with humility and a genuine servant-leadership mindsetKnow the team personally and understand their professional goalsEnsure Team Members feel seen, respected, supported, and equipped to succeedRecognize and celebrate individual and team accomplishmentsAddress Team Member concerns with empathy, professionalism, and urgencyMaintain a workplace where expectations are clear and accountability is consistentModel the character, attitude, professionalism, and work ethic expected from the teamProtect and strengthen the culture of Chick-fil-A ParsippanyGuest Experience and HospitalityEnsure every guest receives fast, accurate, attentive, and genuine serviceEstablish hospitality expectations for all front-of-house Team Members and leadersRespond to guest concerns professionally and use feedback to improve restaurant performanceMonitor guest-satisfaction trends and develop action plans when improvement is neededMaintain a clean, welcoming, and organized restaurant environmentEnsure dining room, drive-thru, mobile, delivery, catering, and third-party orders are executed successfullyBuild a culture in which Team Members understand that every role affects the guest experienceFinancial and Business PerformanceTake ownership of restaurant performance in partnership with the Operator and Executive DirectorMonitor and improve labor percentage, food cost, waste, productivity, sales, and profitabilityReview restaurant reports and identify trends, risks, and opportunitiesDevelop measurable action plans to address performance gapsEnsure leaders understand how their decisions affect restaurant resultsManage staffing levels according to projected sales and business needsControl unnecessary labor while maintaining strong operational executionOversee inventory controls, ordering practices, portioning standards, and waste proceduresAssist in establishing annual, quarterly, monthly, and weekly restaurant goalsCommunicate restaurant performance clearly to the leadership teamHiring and Workforce PlanningOversee the hiring process for front-of-house, back-of-house, and leadership positionsConduct structured, values-based interviews that assess character, leadership ability, work ethic, and cultural alignmentMaintain a consistent hiring pipeline so the restaurant is appropriately staffed throughout the yearEnsure candidates receive a professional experience that reflects the Chick-fil-A brandEvaluate current and future staffing needs based on sales volume, availability, turnover, and seasonal demandMake thoughtful hiring and promotion decisions based on performance, character, and potentialImprove Team Member retention by strengthening leadership, training, communication, and workplace cultureScheduling and Labor ManagementOversee the creation and execution of effective restaurant schedulesEnsure appropriate leadership and Team Member coverage across all daypartsBalance operational needs with labor-efficiency goalsReview Team Member availability and anticipate seasonal staffing changesEnsure leaders are deployed effectively based on business volume and team needsRespond quickly to callouts, staffing shortages, and scheduling challengesHold leaders accountable for productivity and proper positioning during their shiftsCommunication and AccountabilityConduct productive leadership meetings, shift huddles, and operational debriefsClearly communicate restaurant goals, expectations, changes, and prioritiesEstablish measurable scorecards for restaurant leaders and departmentsFollow up consistently on assigned responsibilities and commitmentsAddress performance concerns directly rather than allowing issues to continueEncourage open communication while maintaining clear leadership structureCreate alignment between front-of-house and back-of-house leadershipKeep the Operator and Executive Director informed of restaurant performance, concerns, and opportunitiesAdditional ResponsibilitiesSupport catering, community events, marketing initiatives, and restaurant promotions