General ManagerThe General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak 'n Shake procedures, policies and specifications which deliver the Steak 'n Shake Vision and Mission.
The General Manager will partner directly with his/her Division President and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.Responsibilities:Create an environment of sales growth through guest focus and delivery of Steak 'n Shake procedures and policiesIdentify, Train and Develop Trainers, Shift Managers, Managers and Restaurant ManagersDevelop, Focus and Motivate the Management team to consistently deliver the Steak 'n Shake objectives; Delighting Guests, Eliminating Unnecessary costs, Increasing quality, and Reducing PricesTrain, Coach and Inspire Associates to deliver exceptional service, food and environment to the GuestLead Restaurant team to deliver on key metrics and financial expectations (Field Results Report)Manage all restaurant costs to deliver positive cash flowMaintain strict compliance with food, health, safety and security standards and proceduresCreate a safe environment free of harassmentDeliver best in class Gold Standard serviceLead by ExampleDemonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial ApproachLead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor managementHas the final authority over discipline and termination decisionsHas the final authority for all hiring decisionsKey Performance Indicators:Field Results Report (FRR)Key MetricsFood Management SystemLabor Management SystemEffective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reportsCareer Path:Field Training ManagerFranchise PartnerCompetencies:Self Manages - Advanced - Expert - ExpertCommunicates Effectively - Advanced - Expert - ExpertCoaches and Develops - Advanced - Advanced - ExpertCreates Teams - Advanced - Advanced - ExpertManages Food Standards - Advanced - Expert - ExpertManages Service Standards - Advanced - Expert - ExpertManages Restaurant Environment - Advanced - Advanced - AdvancedGrows the business - Advanced - Expert - ExpertPlans and Manages - Advanced - Advanced - AdvancedFinancial Accountability - Intermediate - Advanced - AdvancedNote: This is not an exhaustive list of roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. Steak n Shake reserves the right to revise the position or to require that other or different activities be performed when circumstances change (i.e., emergencies, changes in personnel or workload, rush jobs, or technological developments).We use eVerify to confirm U.S.
Employment eligibility. We run background checks on all new hires in this position.