General Manager, Operations

General ManagerLocation: Venice, FLWe are Sunrise Landscape, an established commercial landscape organization for more than 40 years across the state of Florida. We are excited by our vision to deliver excellent customer service in the areas of landscape design, installation and maintenance to our clients with the help of our 1,000+ employees. We are proud to have achieved the Lawn & Landscape Top 100 honor and are continuing to build a great place to work with a commitment to landscape and service excellence.Do you want to be part of a hardworking, driven team where your contributions make an impact every day? We're excited to welcome a General Manager, Operations to our team in Venice, FL!While we are a commercial landscape organization, for this position, we are intentionally seeking candidates from outside the landscape industry.

We are looking for leaders who bring fresh perspectives, proven operational discipline, and experience leading complex, service driven businesses with large frontline workforces. We share this in advance to let you know that candidates whose experience is primarily within the landscape industry will not be considered for this particular opportunity. We strongly encourage candidates from industries such as facilities services, field services, construction services, logistics, distribution, manufacturing, hospitality operations, or other single site/service-based environments to apply.Position SummaryThe General Manager, Maintenance Operations is responsible for the overall operational, financial, and strategic performance of an assigned branch or geographic area within the Maintenance division. This role serves as the senior operational leader for the location and has full accountability for profitability, client retention, employee engagement, and execution of company initiatives.This position is designed to have a significant impact on the organization's growth, both organically and through acquisitions.

The General Manager leads teams responsible for daily landscape maintenance operations while ensuring exceptional service delivery, disciplined financial management, strong client relationships, and a culture of safety and accountability.A successful General Manager is a highly analytical, detail-oriented operational leader with a proven track record of maximizing profitability in a service-based business, leading multi-functional teams through growth and change, and driving operational excellence.What You'll Own:As General Manager, you'll operate your branches like it's your own business. Our branch has approximately 120 team members supporting clients in our landscape maintenance division (recurring service for commercial clients).Key ResponsibilitiesAs one of our General Managers, Maintenance Operations, you will have the following areas of responsibility:Financial & Business PerformanceOwn and deliver branch financial results, including profitability, maintenance revenue growth, and enhancement revenue growth, in alignment with established goals and incentive plansDevelop, manage, and maintain full P&L responsibility for the branch or assigned geographic area, ensuring disciplined expense control and sustainable margin performanceAnalyze financial and operational performance metrics to identify trends, risks, and opportunities for cost optimization and revenue growthEstablish and execute annual operating plans and budgets aligned with company objectivesOperations LeadershipOversee all operational aspects of the branch or assigned geographic area, including field operations, service delivery, fleet management, and vendor partnershipsLead daily service execution, including crew direction, scheduling, and allocation of people and equipment resourcesEnsure landscape contracts are executed to scope, quality, and service standards while maintaining high client retention ratesIdentify operational challenges and implement scalable, effective solutions that improve efficiency and service qualityClient & Account ManagementLead and support Account Managers in building and maintaining strong client relationshipsAddress escalated client issues promptly and professionally, ensuring resolution and long-term satisfactionPartner with Sales and Account Management to participate in client meetings, proposals, renewals, and contract negotiationsDrive a client-centric culture focused on responsiveness, accountability, and value deliveryPeople LeadershipLead, develop, and retain high-performing teams, including Client Relationship Managers, Operations Managers, service delivery crews, and support staffTrain qualified team members to meet current and future business needsProvide ongoing coaching, performance feedback, and development to build leadership capability and bench strengthFoster a positive, inclusive, and accountable work environment aligned with company values and cultureSupport employee engagement initiatives that strengthen retention, performance, and team cultureSafety, Compliance & Process ExcellenceChampion safety initiatives and ensure compliance with all company, local, state, and federal safety requirementsPromote a safety-first mindset and maintain a safe, healthy work environment for all employeesExecute and enforce company policies, procedures, and operational standards consistently across the branch or assigned geographic areaEnsure operational processes align with broader organizational goals and continuous improvement effortsResolve customer and vendor issues effectively while maintaining strong business relationshipsQualifications & Core CompetenciesTen to fifteen years of progressive leadership experience with a strong emphasis on operations management and client relations.Bachelor's degree required.Demonstrated success leading and developing teams, including hiring, coaching, performance management, and accountabilityStrong financial acumen with proven experience managing full P&L responsibilityAbility to analyze complex operational and financial data and translate insights into actionProven ability to resolve customer and vendor issues while elevating the overall client experienceExcellent interpersonal, communication, and influencing skills with diverse employee groups and external stakeholdersHigh degree of professionalism, discretion, and integrity, including the ability to handle confidential informationExperience using operational and financial software tools to track performance and optimize efficiencyPrevious experience in the landscape or similar service-based industry preferredEntrepreneurial mindset with a bias toward action and continuous improvementAt Sunrise Landscape, joining our team means more than accepting a job—it means building a long-term career with a company that values professionalism, reliability, and personal growth.We are committed to providing a workplace where you can develop your skills, advance your career, contribute to a high-performing team, and do meaningful work alongside people who embody our core values of accountability, resilience, and collaboration. The compensation for this role is market competitive and depends on experience and will be outlined through your application process.In addition to competitive pay, Sunrise Landscape offers a comprehensive benefits package, including:Medical, Dental & Vision InsuranceOptional Supplemental BenefitsPaid Time Off (Vacation & Sick Leave)Paid Major Holidays401(k) Savings Plan with Company MatchPaid Parental Leave (Maternal & Paternal, available after 1 year of service)Employee Referral Bonus ProgramClick the links below to learn more about our values and company culture!Commercial Landscaping Florida - Sunrise LandscapeSunrise Landscape is an equal opportunity employer and participates in E-Verify. We require proper documentation for all hiring activities.

We are committed to creating an inclusive environment for all employees.No Agencies Please.