General Manager, Operations

DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150, 000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit dsv.com and follow us on LinkedIn and Facebook.
Location: USA - Goodyear, North Cotton Lane
Division: Solutions
Job Posting Title: General Manager, Operations
Time Type: Full Time
NOTE: This is an on-site role based in Goodyear, AZ. Address: 150 N. Litchfield Rd. Bldg. A Goodyear, AZ 85338

Position Summary

The General Manager of operations is a highly visible leadership role. This individual is responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. The General Manager (“GM”) will serve as a primary customer interface for all leadership decisions regarding proposal approval and contract negotiations. This role is the Champion of overseeing local continuous improvement activities, LEAN practices, supply chain analysis, six sigma initiatives, and ISO activities. The “GM” will also develop marketing plans and assist in growing new business. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.
As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site‑specific policies.

Essential Duties And Responsibilities

• Ensures that systems and procedures are in place for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Leads operations to meet prescribes productivity and service goals. Complies with terms outlined in site operating agreement with the client
• Sets goals to drive company Continuous Improvement efforts
• Works to develop and maintain productive business relations with vendors, suppliers, and all business partners. Ensures the OSHA requirements and all Federal and State Law and compliance are effectively implemented.
• Assists in setting standards appropriate to client and scope of work
• Develops and manages a system of controls to ensure that service level and operations performance goals are met within prescribed cost, revenue, and profit paraments for operations
• Assists in setting standards appropriate to client and scope of work
• Partners with senior leadership to develop and recommend annual operating budget
• Responsible for the overall safety and security of operation
• Develops team to achieve company and client objectives for the operation
• Actively supports and practices mentoring, succession planning, and management development activities at the site level
• Communicates the mission, vision, and core values to motivate direct reports.

Management Information Systems

Proactively develops plans and capital request to ensure appropriate level of automation/technology to service the client. Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines. Remains knowledgeable regarding changes in hardware and software technology.

Customer Management

Acts as site level champion of client relationship management. Assures that client accounts receive the required level of operational and administrative support. Maintains appropriate contact with all functions and respond to requests when required. Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation. Promotes a positive relationship with clients by providing excellent customer service.

Marketing & Sales

Participates and assists Director and other company resources in planning new account strategies, prospecting for new opportunities, generating positive word of mouth, and participates in the development of quoting rates.

Budgeting / Financials

Responsible for development of an annual operating budget. Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Ensure that the budgeting and pricing activities are in compliance with contract guidelines. Responsible for developing and maintaining contract pricing in a multi-client environment.

Equipment & Facilities

Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and, equipment including material handling equipment (MHE). Ensures team members are properly trained on any MHE. Keeps informed of relevant new technology and make recommendations as applicable.

Safety

Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations. Audits warehouse for compliance with safety, security, and quality principles and rules. Ensures all federal, provincial or other statutory requirements are adhered to within the parameters of Health and Safety.

Other Duties

• Work overtime as dictated by business whether mandatory or voluntary
• Performs other duties as required

Supervisory Responsibilities

• Manages operations managers

Skills & Abilities

Education and/or Experience:

• Must have a high school diploma or general education degree (GED).
• Bachelor’s degree is preferred
• 7 years’ experience working in a logistics/distribution/relevant environment.
• 5 years’ experience in a leadership role in logistics/distribution/supply chain environment in operations management capacity

Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

• Proficient in Microsoft Office (Excel, Work, and Power Point)
• Demonstrated proficiency in knowledge of applicable WMS systems

English (reading, writing, verbal)