General Manager

Job Overview

Join to apply for the General Manager role at McDonald’s .

The ideal Restaurant Manager is enthusiastic, results-driven and knows how to get the most out of their team to create an Amazing Customer Service environment. They must feel comfortable building a team. They recruit, lead and develop people to execute outstanding Quality, Service, Cleanliness & Value, build sales and control costs to deliver optimum business results for a single McDonald’s restaurant. Key customers include all levels of the team and our Guests/Customers.

Responsibilities

Leadership

• They can motivate a group of people to act towards achieving a common goal.
• They possess the combination of personality and leadership skills that makes others want to follow their direction.
• Sets the tone for the restaurant and customer service environment.
• Role models values and behaviors that are consistent with the Company culture.

Sales, Guest Counts and Profitability

• Effectively develops and executes store (local store) marketing plans to maximize sales potential within the community.
• Ensures systems and routines are in place to continue to improve sales and transactions; pushes the team with targets and holds the team accountable.
• Conducts in-restaurant implementation of new products and procedures.
• Effectively executes national and co-op promotions to maximize sales potential.
• Consistently executes at a high level in managing expenses and meets budgeted targets.
• Uses proper security and safety measures at all times.

Operations

Quality and Food safety

• Maintains critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation and ensures food safety is a top priority for the restaurant on a daily basis.
• Manages planned maintenance of equipment to ensure optimal productivity and quality.

Service and Scheduling

• Accurately projects, measures and controls all P&L line items, e.g. food, labor, etc.
• Measures external customer’s satisfaction and executes plan to improve their satisfaction with their McDonald’s experience and increase their loyalty.
• Effectively schedules to build the business on all day parts.

Cleanliness and Security

• Maintains all physical plant aspects of the restaurant, including landscaping, building, equipment, etc.
• Ensures all security procedures are executed.

People

• Recruits, selects, develops and retains an optimum number of crew, maintenance, and management who are enthusiastically dedicated to customer satisfaction.
• Plans and conducts leadership team meetings.
• Completes and presents performance appraisals based on defined goals and objectives for all restaurant team members in a timely manner.
• Knows, enforces, and educates crew on all appropriate policies, labor laws, security and safety procedures.
• Models performance standards for all crew stations and maintenance. Works in a unit-producing capacity as needed.
• Executes a plan, based on an employee commitment measurement, to increase employee’s loyalty, satisfaction and pride with the McDonald’s experience.
• Manages the development and training of crew and shift management employees, including interviewing applicants for crew and management positions.
• Manages: Food Safety, Internal Communication, Inventory Management, Daily Maintenance and Cleanliness, Managing Team, Quality Food Production, Exceptional Customer Service, Safety and Security, Scheduling, Training.

Job Type

Full-time

Pay

$40,000.00 - $65,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience Level

• 3 years

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.