General Manager of Aviation Services

Location:Delta Air Lines BWIPay Rate:Salary - Salary Plan, 80,000.00 USD AnnualWork Shift:Job DescriptionWe’re looking for a friendly, compassionate, leader to join our aviation services team!Lead a goal-oriented support services department to create a team that is productive, efficient, and rewarding. Your goal is to build a service-minded team where people enjoy coming to work and collaborating to achieve the department’s goals and objectives.ResponsibilitiesProvide leadership that supports a team environment that fosters morale, passion, quality, and respectDemonstrate continuous ability to maintain and/or improve customer satisfactionLead and manage team member recruiting, training, development, and assignmentsPerform daily inspections and assessments and coach and counsel team membersCollaborate with department, facility, and company leadership to achieve goalsExecute, maintain, and monitor quality control systems and budgetsDeliver excellent service and provide service recovery when service hiccups occurManage invoicing, vendor relationships, planning, supplies, status reporting, and contract administrationProactively identify issues and threats and coordinate with leadership to effectively support service and communicate with the customerPrepare for and effectively manage irregular operations and emergency situationsSkillsInterpersonal Skills: Ability to interact with individuals at all levels of the organizationCommunication: Effective written, spoken, and non-verbal communication as well as presentation skillsCustomer Service: Service-oriented mentality with a focus on exceeding expectationsProfessionalism: Maintain a positive and professional demeanorDecision Making: Ability to quickly make sound decisions and judgmentsProactivity: Self-motivated with the ability to effectively prioritize projects and needsTeam Player: Willingness to collaborate and provide support where needed to achieve outcomesBusiness Ethics: Demonstrate integrity, respect, and discretion in all business dealingsOrganization: Attention to detail and ability to effectively manage tasks in a fast-paced environmentRequirements5+ years of customer service management experience in an operation that is equivalent in size and scope to the customerHigh school diploma/GED required; bachelor’s degree preferredAbility to work a flexible schedule that may include nights, weekends, and holidaysComputer skills including word processing, spreadsheets, email, and ordering platformsMust be willing to relocate for promotion opportunitiesNot Required But a Big PlusExperience working in an airport/aviation industryProficiency in languages other than English, especially SpanishWhat We OfferPaid time off (vacation and sick)Medical, dental, and vision insurance401(k) with employer matchEmployee Assistance Program (EAP)Career development and ongoing trainingImportant to KnowVeterans and candidates with military experience are encouraged to apply.HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.Who is HHSHHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.
#J-18808-Ljbffr