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General Manager
Full Time Newark, NJ, US
30+ days ago Requisition ID: 1023
Salary Range: $100,000.00 To $120,000.00 Annually
Trilogy is looking for a General Manager.
Primary Duties & Responsibilities
Operations Management
- Lead all fulfillment and warehouse activities including receiving, inventory management, picking/packing, and shipping.
- Ensure all SLAs (Service Level Agreements) and KPI’s are met for accuracy, speed, and cost-efficiency.
- Oversee equipment, facility, and safety standards compliance.
Client Management
- Serve as the primary operational contact for clients.
- Ensure client KPIs are tracked, met, and reported on regularly.
- Drive continuous improvement initiatives that increase customer satisfaction and retention.
- Hire, train, and manage department leads and warehouse staff.
- Establish a performance-driven culture with clear accountability.
- Conduct regular start of shift meetings, performance reviews, and coaching.
Financial & Strategic Oversight
- Develop and manage budgets, labor forecasts, and productivity metrics.
- Identify cost-saving opportunities and drive P&L performance.
- Collaborate with leadership and sales team to plan capacity expansion or new service offerings.
Technology & Process Optimization
- Oversee WMS (Warehouse Management System) performance and integrations.
- Champion process automation when needed and lean warehousing principles.
- Ensure accurate data entry and operational reporting.
Other Duties
- Perform other tasks and/or duties as they may be assigned.
Employee Responsibilities
- Conducts oneself and operates equipment and acts in accordance with all company policies, safety rules, regulations, laws, including wearing proper personal protective equipment.
- Conducts oneself in a positive professional manner at all times.
- Takes advantage of all opportunities to attend training sessions to upgrade knowledge.
- Continually recommend measures to improve production and quality methods, equipment performance and use, safety and workplace environment.
- Make suggestions for improving the company.
Minimum Qualifications
Education and Experience:
- 5+ years of leadership experience in logistics, warehouse, or fulfillment operations, ideally in a 3PL environment.
- Proven track record of managing teams of 30+ employees across multiple departments/shifts.
- Strong working knowledge of WMS systems, inventory controls, and order management tools.
- Demonstrated ability to manage budgets, drive efficiencies, and meet KPIs.
- Excellent communication and interpersonal skills, with a client‑first mentality.
- Strong organizational, analytical, and problem‑solving capabilities.
General Manager in newark at Unknown Company
This position is listed as full time and onsite.