Job TitleThe General Manager is responsible for driving operational excellence and ensuring a superior guest experience through excellent hospitality and service.The Modern holds two Michelin stars, a Three Star review in the New York Times, four James Beard Awards, and the Grand Award from Wine Spectator and is part of Danny Meyer's Union Square Hospitality Group.Job DescriptionThe Modern is a Michelin-starred contemporary American restaurant at the Museum of Modern Art. The restaurant features refined, unexpectedly playful dishes that highlight exceptional ingredients and seasonality in two distinct culinary experiences: a bold tasting or prix fixe menu in the dining room and an à la carte menu in the lively Bar Room. An extensive selection of wines showcases exceptional diversity and value in both classic and emerging regions.ResponsibilitiesCultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growthLead the management team and team members in delivering consistent, memorable moments of hospitality for our guestsCollaborate with management team to keep a continuous pulse on all guest feedback channels, seeking opportunities to improve the guest experience and strengthen a devoted base of regularsConsistently offers positive and constructive feedback to drive a high-performing team dedicated to hospitality, excellence, and achievement of business goalsFosters a close partnership with the Executive Chef and kitchen management team, ensuring alignment on business goals and initiativesProvides coaching and guidance to all team members, ensuring that pathways for growth and development are attainable for allConsistently looks for internal and external opportunities to build our growing team in alignment with our goals of diversity, inclusion, and belongingBalance day-to-day operational and administrative responsibilities with excellence, using sound judgement to make decisions that are best for both the short term and long-term health of the businessBuilds an infrastructure and foundation for operational excellence through clarity of roles, goals, and resources, ensuring that all systems and processes are efficient and accessibleAct as a partner to Home Office departments, leveraging subject matter expertise to ensure alignment and support roll outs, training, and communication of company-wide initiativesBuilds trusting relationships with other USHG Leaders to foster communication, collaboration, support, and sharing of best practices for well-informed decision makingQualifications5+ years of leadership experience in restaurants and hospitalityBachelor's degree preferred, but not requiredProficient knowledge of systems and processes in restaurant managementStrong business and financial acumenEnglish fluency and Spanish knowledge preferredBenefitsCompetitive pay and bonus potential: Annual compensation of $130,000 - $140,000 plus eligibility for a performance-based bonus, with consideration for your experience and impactComprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent careTime to recharge: Generous paid time off and paid parental leave to support life outside of workInvesting in your future: A matched 401(k) plan to help you grow long-term savingsPeace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services.Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardshipDining Credit: An annual dining credit to enjoy exceptional meals and experiences at any of our restaurantsDining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved onesConvenience & flexibility: Pre-tax commuter benefits for transit and parkingGrowth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality.Integral to our culture are our six behaviors.
Our behaviors guide how we work together.We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belongTurn over the rocks and always be connecting dots to build uplifting experiences and relationshipsCenter the salt shaker with an unwavering commitment to excellence and the values that matter mostWrite a great next chapter. The road to success is paved with mistakes well-handledBring a charitable assumption and err on the side of generosityLeave our campsite better than we found it; always responsible for the impact of our wake#WORKWITHUSJoin the Team at The Modern!Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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