General Manager

General Manager – Join Our Team! We are looking for a dedicated and detail-oriented General Manager to support our mission of delivering the freshest and highest-quality coffee in the market. The ideal candidate will demonstrate positivity, professionalism, and a commitment to the company’s values. The GM will inspire and motivate the team, drive high morale, and build a strong, dedicated team. Ultimately, the GM ensures that Devoción remains a place where customers feel at home and employees are excited to work. The General Manager reports directly to the District Manager.

Responsibilities

• Leadership & People Management
  • Lead, motivate and manage a team of baristas and supervisors to ensure high levels of performance and customer satisfaction.
  • Train and develop staff to ensure consistent execution of all beverages and food standards.
  • Provide regular performance feedback, conduct annual reviews and address employee concerns.
  • Handle employee performance issues, including conflict resolution, coaching and disciplinary actions as needed.
  • Create and manage efficient schedules to optimize labor costs and meet customer demand.
• Financial & Operational Management
  • Monitor and manage all financial aspects of the business, including revenue, costs and profitability.
  • Achieve and exceed sales targets, implementing strategies to increase foot traffic and average transaction value.
  • Manage the operating budget, controlling labor, food and beverage costs.
  • Control waste and shrinkage through inventory management and consistent product rotation.
  • Analyze key performance metrics (KPIs) such as sales, labor percentage and inventory turnover to make data-driven decisions.
• Inventory & Stock Management
  • Oversee inventory control, ensuring stock levels are accurate and aligned with sales demands.
  • Implement an efficient ordering process to minimize waste and stockouts while ensuring product availability.
  • Conduct regular stock audits to track inventory levels and ensure proper stock rotation (FIFO).
  • Maintain relationships with vendors to ensure quality and cost-effective purchasing practices.
• Customer Experience & Quality Control
  • Ensure exceptional customer service by setting high standards for the team and actively monitoring feedback.
  • Resolve customer complaints and concerns promptly and professionally.
  • Maintain consistency in product quality, ensuring all beverages and food items meet company standards.
  • Promote a welcoming, clean and enjoyable atmosphere for both customers and staff.
• Health & Safety Compliance
  • Ensure the coffee house complies with all local health and safety regulations, including Department of Health standards.
  • Maintain up-to-date certifications for food safety and sanitation.
  • Implement and uphold health and safety training programs for all staff.
  • Conduct regular health inspections and audits to ensure ongoing compliance.
• Business Growth & Marketing
  • Collaborate with the marketing team to develop and execute local promotional strategies and campaigns.
  • Identify opportunities to increase sales through new menu offerings, loyalty programs and community events.
  • Build relationships with local businesses and community organizations to increase brand visibility.
  • Monitor and analyze business trends and competitor activity to adjust strategies for continuous growth.

Qualifications

• Experience
  • 2 years of experience in a managerial role within the specialty coffee industry.
  • Proven experience managing a team of 8+ employees and overseeing daily operations.
  • Strong financial acumen, with experience managing budgets and controlling costs.
• Skills
  • Excellent leadership, interpersonal and communication skills.
  • Strong problem-solving abilities, especially in high-pressure situations.
  • Proficient in inventory management and POS systems.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Knowledge of food safety practices and health regulations.
  • Experience with scheduling software and payroll systems is a plus.
• Education
  • Food Safety Manager Certification.
  • NYC Food Handlers Certificate.
• Availability
  • Must have availability to work mornings, evenings, weekends and holidays as needed.

Compensation & Benefits

• Salary: $67,000 per year.
• Potential to achieve 15% bonus quarterly.
• Medical, vision and dental insurance.
• 401(k) plan with 3% annual salary match.
• Paid vacation and sick time.
• Regular company-hosted events and a welcoming, inclusive work culture.

Physical Requirements

• Ability to frequently move around the store for extended periods (8+ hours per day, 5 days per week).
• Ability to lift, push, pull or carry up to 50 lbs.
• Ability to assist customers, prepare orders and operate store machinery for extended periods.

EEO Statement

As an equal opportunity employer, we welcome the unique contributions of everyone and do not discriminate against an employee or applicant because of race, color, sex, sexual orientation, gender identity, age, national origin, religion, veteran status, disability or any other federal, state or local protected class.