We are seeking an experienced General Manager to lead daily operations for a high-volume, service-driven restaurant. This role is responsible for overseeing service, team leadership, financial performance, guest satisfaction, cleanliness, and compliance, while building a strong and motivated team culture.
The ideal candidate is a hands‑on leader with strong restaurant management experience, sound financial judgment, and a passion for delivering exceptional hospitality.
Key Responsibilities
- Oversee daily restaurant operations, including managers and hourly staff
- Maintain exceptional guest service standards and resolve concerns professionally
- Lead, train, mentor, and develop staff to ensure strong performance and accountability
- Monitor service flow and remain present on the floor during service
- Ensure high standards of food quality, cleanliness, sanitation, and overall execution
- Manage scheduling, payroll, administrative reporting, and personnel matters accurately and on time
- Oversee labor, food, and beverage costs while supporting sales performance
- Maintain safe working conditions and proper security procedures for employees, guests, and company assets
- Ensure compliance with company standards and all applicable federal, state, and local regulations
- Conduct regular walkthroughs to identify operational, maintenance, and service improvement opportunities
- Support hiring, onboarding, coaching, and disciplinary processes as needed
- Make sound operational decisions in the best interest of the guests, team, and business
Qualifications
- Minimum 5 years of restaurant management experience in a fast-paced environment
- Strong background in guest service, team leadership, and daily restaurant operations
- Proven ability to manage labor, costs, and overall financial performance
- Strong organizational, multitasking, and problem‑solving skills
- Ability to make quick, clear decisions in a fast‑moving environment
- Experience with scheduling, reporting, payroll, and operational compliance
- POS and computer proficiency, with the ability to learn new systems quickly
- Excellent verbal and written communication skills
- Strong leadership presence with the ability to coach, mentor, and develop teams
- Professional, polished, and guest‑focused approach
- Flexible availability, including days, nights, weekends, and holidays
Physical Requirements
- Ability to stand and move throughout the restaurant for extended periods
- Ability to lift and carry up to 50 pounds
- Ability to bend, reach, lift, and navigate a fast‑paced restaurant environment safely and effectively