Ensure the dispensary's compliance with security, inventory, and local and state regulations
Manage and inspire internal staff to deliver the highest level of customer service
Ensure the safety and satisfaction of every customer and employee
Provide a high level of education and development for staff pertaining to medical cannabis strains, edibles, concentrates, and consumption mechanisms
Set sales, service, and profit goals and lead staff to exceed them
Work closely with Inventory Specialist and Procurement Manager to procure an adequate supply of quality products
Fulfill staffing needs and coordinate scheduling
Communicate with and coach staff on a regular basis to ensure the dispensary's excellence in service and labor practices within the community
Read, analyze, and interpret documents relating to dispensary performance, general business periodicals, professional journals, safety, security and technical procedures, and governmental regulations
Write reports, business correspondence, and procedure manuals
Develop operations plans and implement and manage dispensary policies and procedures
Document financial, inventory, and customer trends; maintain sales and purchasing reports
Manage and maintain dispensary sales and inventory management software
Job Requirements
Bachelor’s degree in Business or related experience
Five years of experience in a retail management environment
Excellent customer communication and service skills
Strong interpersonal communication and conflict resolution skills
Passionate about serving the Michigan cannabis community
Strong accounting, math, and computer skills
Must be at least 21 years old.
Must be able to accommodate scheduling expectations including weekends, holidays, and evening hours.