Responsibilities
- Provide an exceptional and successful customer experience
- Lead and maintain the day-to-day operation of the Store
- Ensure consistent execution of WOW (Wow Operating Way) plan
- Prepare and manage the annual and monthly operating budget
- Forecast, target and track monthly sales, profit and expense objectives
- Deliver formal annual performance reviews and informal monthly performance reviews
- Monitor and maintain all A/P and A/R relating to the Collision Center
- Maintain a clean and organized repair facility at all times
- Monitor all maintenance required for all shop equipment
- Provide training for all staff as necessary
- Ensure all staff wear proper safety gear and adhere to dress code
- Open and close the facility daily as per established procedures
- Conduct or coordinate daily production meetings/walks
- Manage all estimates to ensure labor mix is within established standards
- Manage store capacity
- Lead and manage all repair facility personnel
- Facilitate monthly Health & Safety and staff meetings
- Attend monthly managers meetings
- Attend training, information sessions and workshops recommended by Senior Leadership Team
- Store CSI performance review and follow up within 24 hours
Qualifications
- Post-Secondary Education or equivalent
- Proven leadership experience in a collision repair environment or similar role
- Attention to detail and a high degree of accuracy
- Ability to consistently demonstrate a successful client experience
- Communicate clearly both verbally and in writing
- Ability to motivate others utilizing effective coaching tools and management skills
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