General Manager

This position will require a positive attitude, teamwork, organization, and leadership. Being a General Manager in the hospitality field requires someone with impeccable credentials and wonderful people skills. Success requires a strong leadership background, top-notch interpersonal skills, a keen eye for detail, and an innovative spirit. Leading by example will generate the type of team we aspire to grow at all of our Frank Hotels properties. This position oversees all three of our boutique properties in Westport, WA with a primary location at the beautiful Westport Inn.Job Description & Responsibilities:Recruitment, hiring, training, and oversight of staffBe informed and knowledgeable about state laws, company policies and procedures, and enforce compliance with staffEffectively handle disciplinary measures for varied offenses including company policy violations, in a prompt, professional, and effective mannerCreate and manage staffing schedulesInteraction with Housekeeping staff, Maintenance, and Front DeskInteraction with the Corporate OfficeDocument, track, balance, and submit petty cash reports and receiptsSubmission of reports and documents to CorporateProcess/submit payroll and payroll-related paperwork on timeInventory management & ordering (Submitted to Corporate)Manage overall expenses and budgets in partnership with Operations ManagerMaintain organized and detailed documentation of incidents on propertyManage guest experience by ensuring quality and cleanliness standards, customer service, and maintenance of property(ies)General property upkeep - being aware of maintenance issues, working with upper management on improvements, suggestions, liaison with vendors and subcontractors as necessary, etc.Guest management - checking guests in, out, handling customer service, accepting reservations by phone, internet, email, and in personTimely reconciliation of booking enginesProfessional and effective responses to online reviewsPayment processing - reservations, cancelations, fees, and charges applicable to guest staysAppropriately utilize team members to improve hotel operations – teach, inspire, grow, and delegateAct as a responsible party for the property(ies) – the General Manager is the end all be all for what happens at the property(ies) they are assignedOur general managers fill shifts at the front desk each week as well as fulfilling the duties of managerHave previous hospitality experienceHave managerial experience including oversight of personnelUnderstand property management systemsBe able to communicate in writing, in person, and by phone in EnglishBe professional in demeanor and attitude
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