The General Manager is responsible for ensuring operational excellence throughout their assigned territory of Nashville, Tennessee. This will be achieved by managing SOP adherence in multiple Nashville branch locations, both individually and through appropriate management and oversight of the branch staff, to ensure the day-to-day branch activities are cared for.
The General Manager will partner with the DOO as well as various department heads to support all Core Competencies of the Company. General Managers should ensure all operations teams work to exceed customer expectations and consistently deliver Best in Class service.
As part of the General Managers field work, creating long-term multi-level relationships with our customers should take focus whenever the opportunity presents itself. Partnering with the GM of Sales and/or the DOS to secure exclusivity/preferred vendor status agreements should be expected. The General Manager of Sales will help the General Manager of Operations implement best practices amongst all operations personnel in regard to the Sales Core Competency.
This position will require continual relationship focus with all of their operations teams including Branch Managers and Office Managers.
This position will require regular travel throughout their assigned territory. Emergency travel is expected as needed. During travel/support visits being present during opening and closing procedures will be necessary to adequately observe and offer feedback to all branch personnel.
MAJOR DUTIES AND RESPONSIBILITIES
* Implement policies and procedures to make branch operations run more efficiently whenever possible.
* Work with the Director of Property Management to ensure the safety and maintenance of all assigned branches.
* Involvement in the hiring and/or onboarding process to ensure strong ramp up of all operations personnel.
* With HR involvement, ensure all operations personnel is properly trained via the appropriate training platform and well-versed in their job duties and expectations.
* Daily & weekly monitoring of SOP through various metric data points.
* Monitor and manage monthly P&L reports implementing appropriate strategies to maximize profit and decrease costs.
* Ensure customer satisfaction and customer service excellence is upheld through all branches.
* Partner with Branch Managers on best practices: coach, mentor, manage accordingly to ensure we are developing strong leaders within the organization.
* Participate in weekly branch meetings on a regular rotation.
* Model best practices and SOP adherence to branch personnel during all travel/support trips.
* Provide weekly, monthly and/or quarterly reports as initiated.
* Monthly monitoring and management of KPI performance implementing strategies to remedy poor performance.
* Implement Performance Improvement Plans and/or disciplinary forms whenever necessary to appropriately manage expectations amongst branch level personnel.
* Recognize exceptional performance within personnel and reward/highlight accordingly.
QUALIFICATIONS FOR THE JOB
Education:
Bachelor's Degree Preferred
KEY COMPETENCIES
Written and Verbal Communication Skills
Computer Skills
Problem Solving Skills
About Us:
The Company provides temporary workers for commercial construction and light industrial companies, and is a recognized leader in labor staffing for the commercial construction industry with a strong record of sustained growth.
The Company has branches across multiple states nationwide. Additional company details will be shared with qualified candidates during the interview process.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment.
General Manager in nashville at Unknown Company
This position is listed as full time and onsite.