General Manager - Metro Detroit

General Manager Role Description

What Success Looks Like

• Service - Creating memorable guest experiences through genuine hospitality and responsiveness.
• Quality - Delivering fresh, consistent food prepared to Captain Jay's standards every time.
• Speed with a Sense of Urgency & Purpose - Leading efficient operations while never sacrificing quality or guest experience.
• Teamwork & Culture - Building an environment where people support one another, communicate effectively, and enjoy coming to work.
• Accountability & Ownership - Taking responsibility for results, following through on commitments, coaching others, and solving problems proactively.
• Cleanliness & Food Safety - Maintaining a clean, safe restaurant, exceeding health department requirements/standards at all times.

How You’ll Be Measured

• Hiring, training, coaching, and developing team members and future leaders.
• Creating schedules that balance excellent guest service with labor budgets.
• Driving sales while managing labor, food cost, and profitability.
• Maintaining outstanding operational standards throughout the restaurant.
• Ensuring exceptional customer service and product quality.
• Leading daily operations with consistency, urgency, and professionalism.
• Conducting performance coaching and holding team members accountable by fostering ownership instead of only compliance.
• Developing Shift Managers and building leadership bench strength.
• Fostering an environment where Operational Excellence is the standard.

What Makes a Great Captain Jay's Leader

• Ownership and initiative.
• Strong follow-through and execution.
• Excellent communication skills.
• Operational discipline.
• Time and priority management.
• Consistency and reliability.
• A passion for coaching and developing others.
• The ability to make sound decisions under pressure.
• A positive attitude and growth mindset.
• The ability to lead from the front—not from the office.

Qualifications

• Food management experience (Strongly Preferred).
• Customer service experience.
• Ability to lead in a team environment.
• Strong communication, leadership, and organizational skills.
• Passionate, positive attitude.
• High school education or equivalent experience (Preferred).
• Valid Driver's License (Required).

Compensation

• Salary: $50,000-60,000 annually
• Monthly bonus opportunities based on performance

Benefits

• Blue Cross Blue Shield health, dental, vision, and life insurance.
• Paid training.
• Paid time off.
• Employee discount.
• Flexible schedule.
• Competitive salary.
• Monthly bonuses.
• Allowance and reimbursement of costs.
• Career advancement into higher leadership positions with increased compensation.

Physical Setting

• Fast casual food service.
• One location.

Schedule

• 8 hour shift
• Monday through Friday
• Weekend availability

Education

• High school diploma or equivalent (Preferred)

Experience

• Food Management: 2 years
• Food Service: 1 year

License/Certification

• Valid Driver's License (Required)

Job Types

• Full-time

Location

In person